Comparing the generalizability of online and mail surveys in cross-national service quality research
AbstractTo compare the generalizability of online and mail surveys in a cross-national service quality study, the authors use G-theory and find a comparable level of generalizability, though online surveys benefited from considerably lower costs. This article contributes to the current comparison of the response quality between online and mail surveys. Furthermore, the authors illustrate how G-theory can be used to compare online and mail surveys and take data collection costs into account. Important implications include the process and results of comparing two survey modes and the effects for service research. Copyright Springer Science + Business Media, Inc. 2006
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Bibliographic InfoArticle provided by Springer in its journal Marketing Letters.
Volume (Year): 17 (2006)
Issue (Month): 2 (April)
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Web page: http://www.springerlink.com/link.asp?id=100312
Online marketing research; Response quality; Generalizability theory;
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- Elisabeth Deutskens & Ko de Ruyter & Martin Wetzels & Paul Oosterveld, 2004. "Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study," Marketing Letters, Springer, vol. 15(1), pages 21-36, 02.
- Deutskens, Elisabeth & Ruyter, Ko de & Wetzels, Martin & Oosterveld, Paul, 2004. "Response rate and response quality of Internet-based surveys, an experimental study," Open Access publications from Maastricht University urn:nbn:nl:ui:27-5817, Maastricht University.
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- P. Sanders & T. Theunissen & S. Baas, 1989. "Minimizing the number of observations: A generalization of the spearman-brown formula," Psychometrika, Springer, vol. 54(4), pages 587-598, September.
- Julie Sneath & Russell Lacey & Pamela Kennett-Hensel, 2009. "Coping with a natural disaster: Losses, emotions, and impulsive and compulsive buying," Marketing Letters, Springer, vol. 20(1), pages 45-60, March.
- Søren Olsen, 2009. "Choosing Between Internet and Mail Survey Modes for Choice Experiment Surveys Considering Non-Market Goods," Environmental & Resource Economics, European Association of Environmental and Resource Economists, vol. 44(4), pages 591-610, December.
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