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Reducing patient wait times and improving resource utilization at British Columbia Cancer Agency’s ambulatory care unit through simulation

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  • Pablo Santibáñez
  • Vincent Chow
  • John French
  • Martin Puterman
  • Scott Tyldesley

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  • Pablo Santibáñez & Vincent Chow & John French & Martin Puterman & Scott Tyldesley, 2009. "Reducing patient wait times and improving resource utilization at British Columbia Cancer Agency’s ambulatory care unit through simulation," Health Care Management Science, Springer, vol. 12(4), pages 392-407, December.
    • Handle: RePEc:kap:hcarem:v:12:y:2009:i:4:p:392-407
    DOI: 10.1007/s10729-009-9103-1
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    References listed on IDEAS

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    1. Leti Vos & Siebren Groothuis & Godefridus Merode, 2007. "Evaluating hospital design from an operations management perspective," Health Care Management Science, Springer, vol. 10(4), pages 357-364, December.
    2. Marie Matta & Sarah Patterson, 2007. "Evaluating multiple performance measures across several dimensions at a multi-facility outpatient center," Health Care Management Science, Springer, vol. 10(2), pages 173-194, June.
    3. Peter VanBerkel & John Blake, 2007. "A comprehensive simulation for wait time reduction and capacity planning applied in general surgery," Health Care Management Science, Springer, vol. 10(4), pages 373-385, December.
    4. Sheldon H. Jacobson & Shane N. Hall & James R. Swisher, 2006. "Discrete-Event Simulation of Health Care Systems," International Series in Operations Research & Management Science, in: Randolph W. Hall (ed.), Patient Flow: Reducing Delay in Healthcare Delivery, chapter 0, pages 211-252, Springer.
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    Cited by:

    1. A. G. Leeftink & I. M. H. Vliegen & E. W. Hans, 2019. "Stochastic integer programming for multi-disciplinary outpatient clinic planning," Health Care Management Science, Springer, vol. 22(1), pages 53-67, March.
    2. Tugba Cayirli & Kum Khiong Yang, 2019. "Altering the Environment to Improve Appointment System Performance," Service Science, INFORMS, vol. 11(2), pages 138-154, June.
    3. Agnetis, Alessandro & Bianciardi, Caterina & Iasparra, Nicola, 2019. "Integrating lean thinking and mathematical optimization: A case study in appointment scheduling of hematological treatments," Operations Research Perspectives, Elsevier, vol. 6(C).
    4. Ming Lv & Yi Li & Bo Kou & Zhili Zhou, 2017. "Integer programming for improving radiotherapy treatment efficiency," PLOS ONE, Public Library of Science, vol. 12(7), pages 1-9, July.
    5. Baril, Chantal & Gascon, Viviane & Miller, Jonathan & Côté, Nadine, 2016. "Use of a discrete-event simulation in a Kaizen event: A case study in healthcare," European Journal of Operational Research, Elsevier, vol. 249(1), pages 327-339.
    6. Jaime González & Juan-Carlos Ferrer & Alejandro Cataldo & Luis Rojas, 2019. "A proactive transfer policy for critical patient flow management," Health Care Management Science, Springer, vol. 22(2), pages 287-303, June.
    7. Angelica Zazzera & Francesco Longo, 2018. "Operations management delle cure primarie: quali standard di servizio per servire l?intera popolazione cronica?," MECOSAN, FrancoAngeli Editore, vol. 2018(108), pages 55-73.
    8. Jonathan C. Woodall & Tracy Gosselin & Amy Boswell & Michael Murr & Brian T. Denton, 2013. "Improving Patient Access to Chemotherapy Treatment at Duke Cancer Institute," Interfaces, INFORMS, vol. 43(5), pages 449-461, October.
    9. Brian Zoll & Pratik J. Parikh & Jennie Gallimore & Stephen Harrell & Brian Burke, 2015. "Impact of Diabetes E-Consults on Outpatient Clinic Workflow," Medical Decision Making, , vol. 35(6), pages 745-757, August.
    10. Chong Pan & Dali Zhang & Audrey Kon & Charity Wai & Woo Ang, 2015. "Patient flow improvement for an ophthalmic specialist outpatient clinic with aid of discrete event simulation and design of experiment," Health Care Management Science, Springer, vol. 18(2), pages 137-155, June.
    11. Xiuli Qu & Yidong Peng & Nan Kong & Jing Shi, 2013. "A two-phase approach to scheduling multi-category outpatient appointments – A case study of a women’s clinic," Health Care Management Science, Springer, vol. 16(3), pages 197-216, September.
    12. Guillaume Lamé & Oualid Jouini & Julie Stal-Le Cardinal, 2016. "Outpatient Chemotherapy Planning: a Literature Review with Insights from a Case Study," Post-Print hal-01324488, HAL.
    13. Proudlove, N.C. & Bisogno, S. & Onggo, B.S.S. & Calabrese, A. & Levialdi Ghiron, N., 2017. "Towards fully-facilitated discrete event simulation modelling: Addressing the model coding stage," European Journal of Operational Research, Elsevier, vol. 263(2), pages 583-595.
    14. P. Troy & N. Lahrichi & D. Porubska & L. Rosenberg, 2020. "Fine-grained simulation optimization for the design and operations of a multi-activity clinic," Flexible Services and Manufacturing Journal, Springer, vol. 32(3), pages 599-628, September.
    15. Dimitrios Stathopoulos & Eva Ekvall Hansson & Kjerstin Stigmar, 2021. "Exploring the Environment behind In-Patient Falls and Their Relation to Hospital Overcrowdedness—A Register-Based Observational Study," IJERPH, MDPI, vol. 18(20), pages 1-10, October.

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