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The Regret/Disappointment Scale: An instrument for assessing regret and disappointment in decision making

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  • Francesco Marcatto
  • Donatella Ferrante
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    Abstract

    The present article investigates the effectiveness of methods traditionally used to distinguish between the emotions of regret and disappointment and presents a new method --- the Regret and Disappointment Scale (RDS) --- for assessing the two emotions in decision making research. The validity of the RDS was tested in three studies. Study 1 used two scenarios, one prototypical of regret and the other of disappointment, to test and compare traditional methods (``How much regret do you feel'' and ``How much disappointment do you feel'') with the RDS. Results showed that only the RDS clearly differentiated between the constructs of regret and disappointment. Study 2 confirmed the validity of the RDS in a real-life scenario, in which both feelings of regret and disappointment could be experienced. Study 2 also demonstrated that the RDS can discriminate between regret and disappointment with results similar to those obtained by using a context-specific scale. Study 3 showed the advantages of the RDS over the traditional methods in gambling situations commonly used in decision making research, and provided evidence for the convergent validity of the RDS.

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    Bibliographic Info

    Article provided by Society for Judgment and Decision Making in its journal Judgment and Decision Making.

    Volume (Year): 3 (2008)
    Issue (Month): (January)
    Pages: 87-99

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    Handle: RePEc:jdm:journl:v:3:y:2008:i::p:87-99

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    Related research

    Keywords: Regret; disappointment; measuring methods; Regret and;

    References

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    1. Arkes, Hal R. & Kung, Yi-Han & Hutzel, Laura, 2002. "Regret, Valuation, and Inaction Inertia," Organizational Behavior and Human Decision Processes, Elsevier, vol. 87(2), pages 371-385, March.
    2. Zeelenberg, M. & Dijk, W.W. van & Manstead, A.S.R., 1998. "The experience of regret and disappointment," Open Access publications from Tilburg University urn:nbn:nl:ui:12-76942, Tilburg University.
    3. Simonson, Itamar, 1992. " The Influence of Anticipating Regret and Responsibility on Purchase Decisions," Journal of Consumer Research, University of Chicago Press, vol. 19(1), pages 105-18, June.
    4. Zeelenberg, M. & Dijk, W.W. van & Pligt, J. van der & Manstead, A.S.R. & Empelen, P. van & Reinderman, D., 1998. "Emotional reactions to the outcomes of decisions: The role of counterfactual thought in the experience of regret and disappointment," Discussion Paper 1998-35, Tilburg University, Center for Economic Research.
    5. Zeelenberg, M. & Dijk, W.W. van & Pligt, J. van der & Manstead, A.S.R. & Empelen, P. van & Reinderman, D., 1998. "Emotional reactions to the outcomes of decision: The role of counterfactual thought in the experience of regret," Open Access publications from Tilburg University urn:nbn:nl:ui:12-76940, Tilburg University.
    6. Zeelenberg, M. & Dijk, W.W. van & Manstead, J., 1998. "Reconsidering the relation between regret and responsibility," Discussion Paper 1998-36, Tilburg University, Center for Economic Research.
    7. Dijk, W.W. van & Pligt, J. van der & Zeelenberg, M., 1999. "Effort invested in vain: The impact of effort on the intensity of disappointment and regret," Open Access publications from Tilburg University urn:nbn:nl:ui:12-82527, Tilburg University.
    8. Zeelenberg, M. & Dijk, W.W. van & Manstead, A.S.R., 1998. "Reconsidering the relation between regret and responsibility," Open Access publications from Tilburg University urn:nbn:nl:ui:12-76941, Tilburg University.
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