Advanced Search
MyIDEAS: Login

Service Quality Of University Library: A Survey Amongst Students At Osmangazi University And Anadolu University

Contents:

Author Info

  • Asst. Prof. Zeynep Filiz

    () (Eskisehir Osmangazi University)

Registered author(s):

    Abstract

    Student satisfaction is an important measure of service quality in libraries. Students’ perceptions about libraries seem to have been largely ignored by library management in developing countries. The assessment of service quality provides an important feedback for libraries to assess and improve its service to its users. The aim of this study is to develop a reliable and valid instrument measure student satisfaction in Osmangazi University Library and Anadolu University Library. A questionnaire to measure the service quality of university libraries was used and a total of 400 students at two university libraries were interviewed. Factor analysis was utilized to determine the factor structure. The instrument of the student satisfaction developed in this study provides insights to the researches who study the improvement of student satisfaction with service quality of university libraries and decision markers.

    Download Info

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
    File URL: http://eidergisi.istanbul.edu.tr/sayi5/iueis5m1.pdf
    Download Restriction: no

    Bibliographic Info

    Article provided by Department of Econometrics, Faculty of Economics, Istanbul University in its journal Istanbul University Econometrics and Statistics e-Journal.

    Volume (Year): 5 (2007)
    Issue (Month): 1 (May)
    Pages: 1-19

    as in new window
    Handle: RePEc:ist:ancoec:v:5:y:2007:i:1:p:1-19

    Contact details of provider:
    Web page: http://eidergisi.istanbul.edu.tr
    More information through EDIRC

    Related research

    Keywords: Library; Satisfaction; Servqual; Service Quality; Perception; Expectation; Factor Analysis; Regression Analysis;

    Find related papers by JEL classification:

    References

    No references listed on IDEAS
    You can help add them by filling out this form.

    Citations

    Lists

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    Statistics

    Access and download statistics

    Corrections

    When requesting a correction, please mention this item's handle: RePEc:ist:ancoec:v:5:y:2007:i:1:p:1-19

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Kutluk Kagan Sumer).

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.