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Metodologia per l’analisi dei comportamenti e della soddisfazione degli utilizzatori di una banca dati statistica su Internet

Author

Listed:
  • Natale Renato Fazio
  • Mauro Politi

    (Istat)

Abstract

National Statistical Institutes disseminate data more and more on the Web: the data banks represent developed tools of this disseminati on. One of the new tasks of the public administration (derived from the usage of modern technologies) is to measure the quality of the services offered on line and the users’ satisfaction. In this paper it is proposed and presented a methodology based also on techniques of data mining for detecting the satisfaction of the users of the statistical data bank on external trade offered by Istat on the Web, for analyzing their behaviours and therefore for improving the supply of services.

Suggested Citation

  • Natale Renato Fazio & Mauro Politi, 2007. "Metodologia per l’analisi dei comportamenti e della soddisfazione degli utilizzatori di una banca dati statistica su Internet," Rivista di statistica ufficiale, ISTAT - Italian National Institute of Statistics - (Rome, ITALY), vol. 9(1), pages 5-30, march.
    • Handle: RePEc:isa:journl:v:9:y:2007:i:1:p:5-30
    as

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    File URL: http://www.istat.it/it/files/2011/05/1_20071.pdf
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    References listed on IDEAS

    as
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    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    banca dati statistica; tecniche di data mining; comportamenti e soddisfazione degli utenti models;
    All these keywords.

    JEL classification:

    • C81 - Mathematical and Quantitative Methods - - Data Collection and Data Estimation Methodology; Computer Programs - - - Methodology for Collecting, Estimating, and Organizing Microeconomic Data; Data Access

    Statistics

    Access and download statistics

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