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Effect of Supply Reliability in a Retail Setting with Joint Marketing and Inventory Decisions


Author Info

  • Shaoxuan Liu

    (Antai College of Economics and Management, Shanghai Jiao Tong University, Shanghai 200052, China)

  • Kut C. So

    (Paul Merage School of Business, University of California, Irvine, California 92697)

  • Fuqiang Zhang

    (Olin Business School, Washington University in St. Louis, St. Louis, Missouri 63130)

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    This paper studies the impact of supply reliability on a retail firm's performance under joint marketing and inventory decisions. The firm sells a product in a single selling season and can exert marketing effort to influence consumer demand. We develop a modeling framework to quantify the value of improving supply reliability and investigate how this value depends on different model parameters. Our results provide useful insights into how firms should make investment decisions on adopting new technologies to improve supply reliability. First, we establish a necessary and sufficient condition under which the maximum unit cost a firm is willing to pay to improve supply reliability increases in product price. We further show that this condition would hold in most practical situations. Thus, with some caveats, our result supports the intuition that a firm is willing to pay more to improve supply reliability for products with a higher price. Next, we show that for two products with the same price, a firm is willing to pay more to improve supply reliability for the product with a higher product cost. This implies that it is not necessarily true that emerging technologies for improving supply reliability should be first adopted for products with the highest unit contribution margin. Finally, we show that a product with a lower marketing cost function always benefits more from improved supply reliability than a product with a higher marketing cost function. This finding suggests that the priority of adopting new technologies should be given to situations where the firm can effectively induce greater demand through promotional effort.

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    Bibliographic Info

    Article provided by INFORMS in its journal Manufacturing & Service Operations Management.

    Volume (Year): 12 (2010)
    Issue (Month): 1 (March)
    Pages: 19-32

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    Handle: RePEc:inm:ormsom:v:12:y:2010:i:1:p:19-32

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    Related research

    Keywords: supply uncertainty; inventory; marketing and operations interface; information technology; stochastic orderings;


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    Cited by:
    1. Yeo, Wee Meng & Yuan, Xue-Ming, 2011. "Optimal inventory policy with supply uncertainty and demand cancellation," European Journal of Operational Research, Elsevier, vol. 211(1), pages 26-34, May.
    2. Xu, Minghui & Lu, Ye, 2013. "The effect of supply uncertainty in price-setting newsvendor models," European Journal of Operational Research, Elsevier, vol. 227(3), pages 423-433.


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