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Employee voice, human resource practices, and quit rates: Evidence from the telecommunications industry

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  • Rosemary Batt
  • Alexander J.S. Colvin
  • Jeffrey Keefe
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    Abstract

    Using data from a 1998 establishment-level survey in the telecommunications industry, the authors examine the predictors of aggregate quit rates. They draw on strategic human resource and industrial relations theory to identify the sets of employee voice mechanisms and human resource practices that are likely to predict quit rates. With respect to alternative voice mechanisms, they find that union representation predicts lower quit rates, even after they control for compensation and a wide range of other human resource practices that may be affected by collective bargaining. Direct participation via offline problem-solving groups and self-directed teams has a negative, statistically significant relationship with quit levels, but nonunion dispute resolution procedures do not. In addition, higher relative wages and internal promotion policies predict lower quit rates, and contingent staffing, electronic monitoring, and variable pay predict higher rates. (Author's abstract.)

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    Bibliographic Info

    Article provided by ILR Review, Cornell University, ILR School in its journal ILR Review.

    Volume (Year): 55 (2002)
    Issue (Month): 4 (July)
    Pages: 573-594

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    Handle: RePEc:ilr:articl:v:55:y:2002:i:4:p:573-594

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    Cited by:
    1. Cottini, Elena & Kato, Takao & WestergĂĄrd-Nielsen, Niels C., 2009. "Adverse Workplace Conditions, High-Involvement Work Practices and Labor Turnover: Evidence from Danish Linked Employer-Employee Data," IZA Discussion Papers 4587, Institute for the Study of Labor (IZA).
    2. Isidro Pena Garcia Pardo & Ma del Valle Fernandez Moreno, 2009. "Looking into the black-box: analysis of the effectiveness of human resources strategy," Zbornik radova Ekonomskog fakulteta u Rijeci/Proceedings of Rijeka Faculty of Economics, University of Rijeka, Faculty of Economics, vol. 27(1), pages 31-56.
    3. Wei Chi & Richard B. Freeman & Morris M. Kleiner, 2011. "Adoption and Termination of Employee Involvement Programs," LABOUR, CEIS, CEIS, vol. 25(1), pages 45-62, 03.
    4. Rosa, Julio & Morissette, Rene, 2003. "Alternative Work Practices and Quit Rates: Methodological Issues and Empirical Evidence for Canada," Analytical Studies Branch Research Paper Series 2003199e, Statistics Canada, Analytical Studies Branch.
    5. David Marsden, 2011. "Individual Voice in Employment Relationships: A Comparison Under Different Forms of Workplace Representation," CEP Discussion Papers, Centre for Economic Performance, LSE dp1070, Centre for Economic Performance, LSE.

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