Advanced Search
MyIDEAS: Login to save this article or follow this journal

It's not just the ATMs: Technology, firm strategies, jobs, and earnings in retail banking


Author Info

  • Larry W. Hunter
  • Annette Bernhardt
  • Katherine L. Hughes
  • Eva Skuratowicz
Registered author(s):


    Using data from extensive on-site interviews conducted in 1997, 1998, and 1999, the authors examine trends in job content and earnings in selected jobs in two American banks. Firm restructuring and technological changes resulted in higher earnings for college-educated workers. The banks followed different strategies in implementing these changes for lower-skill jobs, with different effects on bank tellers in particular. The authors conclude that technological change can provide opportunities for workplace reform but does not determine its effects on jobs and earnings; these effects are contingent on managerial strategies. This focus on organizational processes and managerial strategy provides a complement to accounts of growing inequality that center solely on the role of individual skills and technological change. (Author's abstract.)

    Download Info

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below under "Related research" whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Bibliographic Info

    Article provided by ILR Review, Cornell University, ILR School in its journal ILR Review.

    Volume (Year): 54 (2001)
    Issue (Month): 2 (March)
    Pages: 402-424

    as in new window
    Handle: RePEc:ilr:articl:v:54:y:2001:i:2:p:402-424

    Contact details of provider:
    Fax: 607-255-8016
    Web page:
    More information through EDIRC

    Order Information:
    Postal: 381 Ives East, Cornell University, Ithaca, NY 14853-3901

    Related research



    No references listed on IDEAS
    You can help add them by filling out this form.


    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as in new window

    Cited by:
    1. Ann Bartel & Casey Ichniowski & Morris Kleiner & Richard B. Freeman, 2004. "Can a work organization have an attitude problem? The impact of workplaces on employee attitude and economic outcomes," LSE Research Online Documents on Economics, London School of Economics and Political Science, LSE Library 19953, London School of Economics and Political Science, LSE Library.
    2. Dupuy, Arnaud & Marey, Philip S., 2007. "Shifts and Twists in the Relative Productivity of Skilled Labor," IZA Discussion Papers 2694, Institute for the Study of Labor (IZA).
    3. Sandra E. Black & Lisa M. Lynch, 2005. "Measuring Organizational Capital in the New Economy," NBER Chapters, National Bureau of Economic Research, Inc, in: Measuring Capital in the New Economy, pages 205-236 National Bureau of Economic Research, Inc.
    4. John Van Reenen, 2010. "Does Competition Raise Productivity Through Improving Management Quality?," CEP Discussion Papers, Centre for Economic Performance, LSE dp1036, Centre for Economic Performance, LSE.


    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.


    Access and download statistics


    When requesting a correction, please mention this item's handle: RePEc:ilr:articl:v:54:y:2001:i:2:p:402-424. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (ILR Review).

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.