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It's not just the ATMs: Technology, firm strategies, jobs, and earnings in retail banking

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  • Larry W. Hunter
  • Annette Bernhardt
  • Katherine L. Hughes
  • Eva Skuratowicz
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    Abstract

    Using data from extensive on-site interviews conducted in 1997, 1998, and 1999, the authors examine trends in job content and earnings in selected jobs in two American banks. Firm restructuring and technological changes resulted in higher earnings for college-educated workers. The banks followed different strategies in implementing these changes for lower-skill jobs, with different effects on bank tellers in particular. The authors conclude that technological change can provide opportunities for workplace reform but does not determine its effects on jobs and earnings; these effects are contingent on managerial strategies. This focus on organizational processes and managerial strategy provides a complement to accounts of growing inequality that center solely on the role of individual skills and technological change. (Author's abstract.)

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    Bibliographic Info

    Article provided by ILR Review, Cornell University, ILR School in its journal ILR Review.

    Volume (Year): 54 (2001)
    Issue (Month): 2 (March)
    Pages: 402-424

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    Handle: RePEc:ilr:articl:v:54:y:2001:i:2:p:402-424

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    Cited by:
    1. Ann Bartel & Casey Ichniowski & Morris Kleiner & Richard B. Freeman, 2004. "Can a work organization have an attitude problem? The impact of workplaces on employee attitude and economic outcomes," LSE Research Online Documents on Economics, London School of Economics and Political Science, LSE Library 19953, London School of Economics and Political Science, LSE Library.
    2. Dupuy, Arnaud & Marey, Philip S., 2007. "Shifts and Twists in the Relative Productivity of Skilled Labor," IZA Discussion Papers 2694, Institute for the Study of Labor (IZA).
    3. Sandra E. Black & Lisa M. Lynch, 2005. "Measuring Organizational Capital in the New Economy," NBER Chapters, National Bureau of Economic Research, Inc, in: Measuring Capital in the New Economy, pages 205-236 National Bureau of Economic Research, Inc.
    4. John Van Reenen, 2010. "Does Competition Raise Productivity Through Improving Management Quality?," CEP Discussion Papers, Centre for Economic Performance, LSE dp1036, Centre for Economic Performance, LSE.

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