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Job satisfaction, trade unions, and exit-voice revisited

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Author Info
Keith A. Bender
Peter J. Sloane

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Abstract

Many studies have found that unionized workers express less job satisfaction than nonunion workers. The "exit-voice" explanation of this phenomenon is that dissatisfied nonunion workers tend to quit, whereas dissatisfied union workers tend to remain in their jobs and express their complaints through various voice mechanisms provided by their union. Furthermore, this "voiced" dissatisfaction, animated by the hope of effecting change, is said to be distinct from "genuine" dissatisfaction. This study, the first to examine the exit-voice issue in Britain, expands on the set of independent variables used by similar North American and Australian studies. When they control for industrial relations climate, the authors find that the negative relationship between unionization and satisfaction dwindles to insignificance in many cases. They conclude that union workers' relative dissatisfaction is in most cases entirely "genuine" and stems from poor industrial relations or from unions forming where satisfaction would be low anyway. (Abstract courtesy JSTOR.)

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Publisher Info
Article provided by ILR Review, ILR School, Cornell University in its journal ILR Review.

Volume (Year): 51 (1998)
Issue (Month): 2 (January)
Pages: 222-240
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Handle: RePEc:ilr:articl:v:51:y:1998:i:2:p:222-240

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  1. Michael A. Shields & Stephen Wheatley Price, . "Racial Harassment, Job Satisfaction and Intentions to Quit: Evidence from the British Nursing Profession," Discussion Papers in Public Sector Economics 01/2, Department of Economics, University of Leicester. [Downloadable!]
    Other versions:
  2. Emanuela Antonazzo & Anthony Scott & Diane Skatun & Robert. F. Elliott, 2003. "The labour market for nursing: a review of the labour supply literature," Health Economics, John Wiley & Sons, Ltd., vol. 12(6), pages 465-478. [Downloadable!]
  3. repec:ese:iserwp: is not listed on IDEAS
  4. Alex Bryson & Lorenzo Cappellari & Claudio Lucifora, 2003. "Does Union Membership Really Reduce Job Satisfaction?," CEP Discussion Papers dp0569, Centre for Economic Performance, LSE. [Downloadable!]
    Other versions:
  5. Alex Bryson & Lorenzo Cappellari & Claudio Lucifora, 2005. "Why so Unhappy? The Effects of Unionisation on Job Satisfaction," CESifo Working Paper Series CESifo Working Paper No. , CESifo GmbH. [Downloadable!]
    Other versions:
  6. Michael A. Shields & Melanie E. Ward, . "Improving Nurse Retention in the British National Health Service: The Impact of Job Satisfaction on Intentions to Quit," Discussion Papers in Public Sector Economics 00/3, Department of Economics, University of Leicester. [Downloadable!]
    Other versions:
  7. Josse Delfgaauw, 2005. "The Effect of Job Satisfaction on Job Search: Not just whether, but also where," Tinbergen Institute Discussion Papers 05-097/1, Tinbergen Institute. [Downloadable!]
    Other versions:
  8. Bauer, Thomas K., 2004. "High Performance Workplace Practices and Job Satisfaction: Evidence from Europe," IZA Discussion Papers 1265, Institute for the Study of Labor (IZA). [Downloadable!]
  9. Federica Origo & Laura Pagani, 2006. "Is Work Flexibility a Stairway to Heaven? The Story Told by Job Satisfaction in Europ," Working Papers 97, University of Milano-Bicocca, Department of Economics, revised Jun 2006. [Downloadable!]
  10. Stephen Drinkwater & Peter Ingram, 2003. "Have industrial relations in the UK really improved?," Department of Economics Discussion Papers 0903, Department of Economics, University of Surrey. [Downloadable!]
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