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Job satisfaction, trade unions, and exit-voice revisited

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Author Info
Keith A. Bender
Peter J. Sloane

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Abstract

Many studies have found that unionized workers express less job satisfaction than nonunion workers. The "exit-voice" explanation of this phenomenon is that dissatisfied nonunion workers tend to quit, whereas dissatisfied union workers tend to remain in their jobs and express their complaints through various voice mechanisms provided by their union. Furthermore, this "voiced" dissatisfaction, animated by the hope of effecting change, is said to be distinct from "genuine" dissatisfaction. This study, the first to examine the exit-voice issue in Britain, expands on the set of independent variables used by similar North American and Australian studies. When they control for industrial relations climate, the authors find that the negative relationship between unionization and satisfaction dwindles to insignificance in many cases. They conclude that union workers' relative dissatisfaction is in most cases entirely "genuine" and stems from poor industrial relations or from unions forming where satisfaction would be low anyway. (Abstract courtesy JSTOR.)

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Publisher Info
Article provided by ILR Review, ILR School, Cornell University in its journal ILR Review.

Volume (Year): 51 (1998)
Issue (Month): 2 (January)
Pages: 222-240
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Handle: RePEc:ilr:articl:v:51:y:1998:i:2:p:222-240

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  1. Francis Green & Nicholas Tsitsianis, 2004. "Can the Changing Nature of Jobs Account for National Trends in Job Satisfaction?," Studies in Economics 0406, Department of Economics, University of Kent. [Downloadable!]
  2. Dickey, Heather & Watson, Verity & Zangelidis, Alexandros, 2009. "Job Satisfaction and Quit Intentions of Offshore Workers in the UK North Sea Oil and Gas Industry," MPRA Paper 18666, University Library of Munich, Germany. [Downloadable!]
  3. Ricardo Pagán & Miguel Malo, 2009. "Job satisfaction and disability: lower expectations about jobs or a matter of health?," Spanish Economic Review, Springer, vol. 11(1), pages 51-74, March. [Downloadable!] (restricted)
  4. Sánchez Cañizares, Sandra Mª & Artacho Ruiz, Carlos & Fuentes García, Fernando J. & López-Guzmán Guzmán,Tomás J., 2007. "Análisis de los determinantes estructurales de la satisfacción laboral. Aplicación en el sector educativo/Analizing the Structural Determinants of Job Satisfaction. An Application in the Educationa," Estudios de Economía Aplicada, Estudios de Economía Aplicada, vol. 25, pages 819 - 34 , Diciembre. [Downloadable!] (restricted)
  5. Georgellis, Yannis & Lange, Thomas, 2009. "Are Union Members Happy Workers after All? Evidence from Eastern and Western European Labor Markets," MPRA Paper 17020, University Library of Munich, Germany. [Downloadable!]
  6. Bauer, Thomas K., 2004. "High Performance Workplace Practices and Job Satisfaction: Evidence from Europe," IZA Discussion Papers 1265, Institute for the Study of Labor (IZA). [Downloadable!]
  7. Shields, Michael A. & Wheatley Price, Stephen, 2000. "Racial Harassment, Job Satisfaction and Intentions to Quit: Evidence from the British Nursing Profession," IZA Discussion Papers 164, Institute for the Study of Labor (IZA). [Downloadable!]
    Other versions:
  8. Federica Origo & Laura Pagani, 2006. "Is Work Flexibility a Stairway to Heaven? The Story Told by Job Satisfaction in Europ," Working Papers 97, University of Milano-Bicocca, Department of Economics, revised Jun 2006. [Downloadable!]
  9. Emanuela Antonazzo & Anthony Scott & Diane Skatun & Robert. F. Elliott, 2003. "The labour market for nursing: a review of the labour supply literature," Health Economics, John Wiley & Sons, Ltd., vol. 12(6), pages 465-478. [Downloadable!]
  10. repec:ese:iserwp: is not listed on IDEAS
  11. Vicente Royuela & Jordi Suriñach, 2009. "Quality in work and aggregate productivity," IREA Working Papers 200901, University of Barcelona, Research Institute of Applied Economics, revised Jan 2009. [Downloadable!]
  12. Alex Bryson & Lorenzo Cappellari & Claudio Lucifora, 2003. "Does Union Membership Really Reduce Job Satisfaction?," CEP Discussion Papers dp0569, Centre for Economic Performance, LSE. [Downloadable!]
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  13. Alex Bryson & Lorenzo Cappellari & Claudio Lucifora, 2005. "Why so Unhappy? The Effects of Unionisation on Job Satisfaction," CESifo Working Paper Series CESifo Working Paper No. , CESifo Group Munich. [Downloadable!]
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  14. Michael A. Shields & Melanie E. Ward, . "Improving Nurse Retention in the British National Health Service: The Impact of Job Satisfaction on Intentions to Quit," Discussion Papers in Public Sector Economics 00/3, Department of Economics, University of Leicester. [Downloadable!]
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  15. Josse Delfgaauw, 2005. "The Effect of Job Satisfaction on Job Search: Not just whether, but also where," Tinbergen Institute Discussion Papers 05-097/1, Tinbergen Institute. [Downloadable!]
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  16. Stephen Drinkwater & Peter Ingram, 2003. "Have industrial relations in the UK really improved?," Department of Economics Discussion Papers 0903, Department of Economics, University of Surrey. [Downloadable!]
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