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Relational Attributes in Supply Chain Relationships

Author

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  • Sweety Law

    (California State University, East Bay, USA)

  • Jacques Verville

    (University of British Columbia, Okanagan, Canada)

  • Nazim Taskin

    (University of British Columbia, Okanagan, Canada)

Abstract

The objective of this research paper is to examine the relational attributes underpinning supply chain networks, which linked firms need to manage on an ongoing basis. In examining the connections, which are different from transaction-based connections, this study measures the effects of face-to-face communication, trust, involvement, job title, and sales volume on performance. The hypothesized relationships are mostly supported and provide nuanced insights into relational attributes that affect supply-chain relationships and performance. These attributes are the basis for creating relationship intensity, magnitude, and history, described as collaborative facilitators that can enhance performance. All levels of management have a role to play in how the relational attributes are applied and managed. Senior leadership such as CEOs may need to play a larger role in trust development and involvement maintenance, while mid-level and line managers may need to engage in more face-to-face communication in maintaining trust and collaboration intensity.

Suggested Citation

  • Sweety Law & Jacques Verville & Nazim Taskin, 2011. "Relational Attributes in Supply Chain Relationships," International Journal of Information Systems and Supply Chain Management (IJISSCM), IGI Global, vol. 4(1), pages 1-23, January.
    • Handle: RePEc:igg:jisscm:v:4:y:2011:i:1:p:1-23
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