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E-Inclusion for People with Disabilities in E-Government Services through Accessible Multimedia

Author

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  • Ángel García-Crespo

    (Universidad Carlos III de Madrid, Spain)

  • Fernando Paniagua-Martín

    (Universidad Carlos III de Madrid, Spain)

  • Ricardo Colomo-Palacios

    (Østfold University College, Norway)

  • Juan Miguel Gómez-Berbís

    (Universidad Carlos III de Madrid, Spain)

Abstract

One of the main challenges of e-Government is the communication of these services to citizens. In the context of people with disabilities, communication channels should be equally accessible, in particular those based on innovative media such as e-Services. This paper, illustrates Pasmao, an initiative for the diffusion of e-Government, using accessible media for people with disabilities. Pasmao is an accessible multimedia platform aimed to promote the use of information technology (IT), specifically, the digital signature within Leganés, a town near Madrid, Spain. The results of the evaluation of the experimental implementation of Pasmao reveal a new and promising way to promote e-Services among people with disabilities.

Suggested Citation

  • Ángel García-Crespo & Fernando Paniagua-Martín & Ricardo Colomo-Palacios & Juan Miguel Gómez-Berbís, 2012. "E-Inclusion for People with Disabilities in E-Government Services through Accessible Multimedia," International Journal of Information Systems and Social Change (IJISSC), IGI Global, vol. 3(3), pages 37-51, July.
    • Handle: RePEc:igg:jissc0:v:3:y:2012:i:3:p:37-51
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