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Improving the Efficiency of an Emergency Department

Author

Listed:
  • Vincent Omachonu

    (Department of Industrial Engineering, College of Engineering, University of Miami, Coral Gables, FL, USA)

  • Howard Gitlow

    (Department of Management Science, School of Business Administration, University of Miami, Coral Gables, FL, USA)

Abstract

“Voice of the Stakeholder” data collected from Patients and Hospital Administrators showed that both groups believe that “time to see a doctor” is the most critical metric in an Emergency Department (ED). Further research determined that controlling “inpatient bed assignments” was the most critical in-process variable to effect the “time to see a doctor.” This paper reports a dramatic reduction in the average time a patient waits to see a doctor in an Emergency Department, as well as improvements in other key metrics.

Suggested Citation

  • Vincent Omachonu & Howard Gitlow, 2013. "Improving the Efficiency of an Emergency Department," International Journal of Innovation in the Digital Economy (IJIDE), IGI Global, vol. 4(4), pages 18-35, October.
    • Handle: RePEc:igg:jide00:v:4:y:2013:i:4:p:18-35
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