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E-Services System Acceptance at an Australian University: A Case Study

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  • Kamaljeet Sandhu

    (University of New England, Australia)

Abstract

This case study is based in a department of a university implementing an e-Services system project. Earlier discussion of the background/context of the case study is to provide a general overview of the department and its business. Analysis of the data provides an insight into Management perceptions about their expectations for the system. Insights on the e-Services project and the factors influencing the implementation are also described. The purpose of analysing the Management’s perspectives about staff use of e-Services is to understand what factors affected the project development.

Suggested Citation

  • Kamaljeet Sandhu, 2012. "E-Services System Acceptance at an Australian University: A Case Study," International Journal of Innovation in the Digital Economy (IJIDE), IGI Global, vol. 3(1), pages 27-40, January.
  • Handle: RePEc:igg:jide00:v:3:y:2012:i:1:p:27-40
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