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Factors Associated with the use of Personal Internet Banking in Thailand

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  • Graham Kenneth Winley

    (Assumption University, Thailand)

Abstract

Based on a review of previous studies, important variables associated with the use of personal Internet Banking services are identified in this paper. Using data collected through a questionnaire, statistically significant associations among these variables are determined. The findings of the study confirm significant associations reported in previous studies and identify significant associations among an individual’s work position; personal characteristics of users; the influence of peers on users; the importance of trust; and the emphasis placed by users on personal relationships with banks. Conclusions are drawn which are of practical use for those responsible for the development of personal Internet Banking services.

Suggested Citation

  • Graham Kenneth Winley, 2011. "Factors Associated with the use of Personal Internet Banking in Thailand," Journal of Electronic Commerce in Organizations (JECO), IGI Global, vol. 9(2), pages 15-40, April.
    • Handle: RePEc:igg:jeco00:v:9:y:2011:i:2:p:15-40
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