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Organisational Challenges of Implementing E-Business in the Public Services: The Case of Britain's National Mapping Agency

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  • Francesca Andreescu

    (University of Greenwich, UK)

Abstract

Underpinning £136 billion of economic activity in the United Kingdom, Britain’s National Mapping Agency is a commercialising public sector organisation having trading fund status and existing in the intersection of two different spheres—the public and the private. Recognised as a leading participant in the geographic information industry, within which it is forging partnerships with key private sector companies, the organisation has enthusiastically grasped e-business as an all-embracing phenomenon and implemented a new strategy that transformed the way it did business. Drawing on longitudinal data gathered over a period of four years, this article explores the processes of strategic and organisational transformation engendered by e-business implementation in this organisation and discusses the successful elements, as well as some of the challenges to its change efforts.

Suggested Citation

  • Francesca Andreescu, 2006. "Organisational Challenges of Implementing E-Business in the Public Services: The Case of Britain's National Mapping Agency," International Journal of E-Business Research (IJEBR), IGI Global, vol. 2(4), pages 39-60, October.
    • Handle: RePEc:igg:jebr00:v:2:y:2006:i:4:p:39-60
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