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A decision-making framework for the selection of third-party reverse logistics provider

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  • P. Murugesan
  • A. Noorul Haq

Abstract

Outsourcing has provided many third-party providers with a unique opportunity to enter the reverse logistics market. The selection of partners for the specific function of reverse logistics support becomes more important. This paper proposes a structured model for evaluating and selecting Third-Party Reverse Logistics Provider (3PRLP) by considering factors such as Third-Party Logistics (3PL) services, organisational performance criteria, organisational role, reverse logistics functions, IT applications, user satisfaction and impact of use of 3PL and their respective sub-factors using the Analytic Hierarchy Process (AHP) and Fuzzy Analytic Hierarchy Process (FAHP). A usability evaluation of the AHP-based model with four 3PRLPs is discussed. The effectiveness of the AHP and FAHP models is illustrated using a company in southern part of India.

Suggested Citation

  • P. Murugesan & A. Noorul Haq, 2010. "A decision-making framework for the selection of third-party reverse logistics provider," International Journal of Services, Economics and Management, Inderscience Enterprises Ltd, vol. 2(3/4), pages 350-370.
    • Handle: RePEc:ids:injsem:v:2:y:2010:i:3/4:p:350-370
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