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Improving efficiency through internal benchmarking

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  • Sebastian M. Durst
  • Mario Binder

Abstract

This paper gives an account of a real in-depth case study showing the successful application of internal benchmarking to a complex industrial environment. It focuses on improving the efficiency of the 'Distribution Logistics' process of a multinational cable manufacturer spanning three production sites in three European countries. Challenges addressed in this paper are how internal benchmarking was applied as a structured and systematic approach for improving a business process based on its productivity and its cost. Special attention is paid to the development of an inclusive and a consistent efficiency measurement system for the 'Distribution Logistics' process of the company. In the end, challenges and success factors for applying benchmarking projects to a complex business environment are presented by the authors to guide the potential 'benchmarker'.

Suggested Citation

  • Sebastian M. Durst & Mario Binder, 2006. "Improving efficiency through internal benchmarking," International Journal of Business Performance Management, Inderscience Enterprises Ltd, vol. 8(4), pages 290-306.
    • Handle: RePEc:ids:ijbpma:v:8:y:2006:i:4:p:290-306
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    Cited by:

    1. Schmidberger, Stephan & Bals, Lydia & Hartmann, Evi & Jahns, Christopher, 2009. "Ground handling services at European hub airports: Development of a performance measurement system for benchmarking," International Journal of Production Economics, Elsevier, vol. 117(1), pages 104-116, January.

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