IDEAS home Printed from https://ideas.repec.org/a/gam/jgames/v11y2020i4p48-d435846.html
   My bibliography  Save this article

Communication, Expectations, and Trust: An Experiment with Three Media

Author

Listed:
  • Anna Lou Abatayo

    (Centre for Geography, Resources, Environment, Energy and Networks, Bocconi University, 20136 Milan, Italy
    Department of Food, Agricultural, and Resource Economics, Guelph University, Guelph, ON N1G 2W1, Canada
    Current address: via Roentgen 1, 20136 Milan, Italy.
    These authors contributed equally to this work.)

  • John Lynham

    (Department of Economics, University of Hawaii at Manoa, Honolulu, HI 96822, USA
    These authors contributed equally to this work.)

  • Katerina Sherstyuk

    (Department of Economics, University of Hawaii at Manoa, Honolulu, HI 96822, USA
    These authors contributed equally to this work.)

Abstract

We studied how communication media affect trust game play. Three popular media were considered: traditional face-to-face, Facebook groups, and anonymous online chat. We considered post-communication changes in players’ expectations and preferences, and further analyzed the contents of group communications to understand the channels though which communication appears to improve trust and trustworthiness. For senders, the social, emotional, and game-relevant contents of communication all matter, significantly influencing both their expectations of fair return and preferences towards receivers. Receivers increased trustworthiness is mostly explained by their adherence to the norm of sending back a fair share of the amount received. These results do not qualitatively differ among the three communication media; while face-to-face had the largest volume of messages, all three media proved equally effective in enhancing trust and trustworthiness.

Suggested Citation

  • Anna Lou Abatayo & John Lynham & Katerina Sherstyuk, 2020. "Communication, Expectations, and Trust: An Experiment with Three Media," Games, MDPI, vol. 11(4), pages 1-26, October.
    • Handle: RePEc:gam:jgames:v:11:y:2020:i:4:p:48-:d:435846
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2073-4336/11/4/48/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2073-4336/11/4/48/
    Download Restriction: no
    ---><---

    Other versions of this item:

    References listed on IDEAS

    as
    1. Ederer, Florian & Stremitzer, Alexander, 2017. "Promises and expectations," Games and Economic Behavior, Elsevier, vol. 106(C), pages 161-178.
    2. Ben-Ner, Avner & Putterman, Louis & Ren, Ting, 2011. "Lavish returns on cheap talk: Two-way communication in trust games," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 40(1), pages 1-13, February.
    3. Ellingsen, Tore & Johannesson, Magnus & Tjøtta, Sigve & Torsvik, Gaute, 2010. "Testing guilt aversion," Games and Economic Behavior, Elsevier, vol. 68(1), pages 95-107, January.
    4. Stephen Knack & Philip Keefer, 1997. "Does Social Capital Have an Economic Payoff? A Cross-Country Investigation," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 112(4), pages 1251-1288.
    5. Bochet, Olivier & Page, Talbot & Putterman, Louis, 2006. "Communication and punishment in voluntary contribution experiments," Journal of Economic Behavior & Organization, Elsevier, vol. 60(1), pages 11-26, May.
    6. Ben Greiner, 2015. "Subject pool recruitment procedures: organizing experiments with ORSEE," Journal of the Economic Science Association, Springer;Economic Science Association, vol. 1(1), pages 114-125, July.
    7. Di Bartolomeo, Giovanni & Dufwenberg, Martin & Papa, Stefano & Passarelli, Francesco, 2019. "Promises, expectations & causation," Games and Economic Behavior, Elsevier, vol. 113(C), pages 137-146.
    8. Ernst Fehr & Klaus M. Schmidt, 1999. "A Theory of Fairness, Competition, and Cooperation," The Quarterly Journal of Economics, Oxford University Press, vol. 114(3), pages 817-868.
    9. Costa-Gomes, Miguel A. & Huck, Steffen & Weizsäcker, Georg, 2014. "Beliefs and actions in the trust game: Creating instrumental variables to estimate the causal effect," Games and Economic Behavior, Elsevier, vol. 88(C), pages 298-309.
    10. Christoph Vanberg, 2008. "Why Do People Keep Their Promises? An Experimental Test of Two Explanations -super-1," Econometrica, Econometric Society, vol. 76(6), pages 1467-1480, November.
    11. Urs Fischbacher, 2007. "z-Tree: Zurich toolbox for ready-made economic experiments," Experimental Economics, Springer;Economic Science Association, vol. 10(2), pages 171-178, June.
    12. Ben-Ner, Avner & Putterman, Louis, 2009. "Trust, communication and contracts: An experiment," Journal of Economic Behavior & Organization, Elsevier, vol. 70(1-2), pages 106-121, May.
    13. J Jobu Babin, 2020. "Linguistic signaling, emojis, and skin tone in trust games," PLOS ONE, Public Library of Science, vol. 15(6), pages 1-14, June.
    14. Greiner, Ben & Caravella, Mary & Roth, Alvin E., 2014. "Is avatar-to-avatar communication as effective as face-to-face communication? An Ultimatum Game experiment in First and Second Life," Journal of Economic Behavior & Organization, Elsevier, vol. 108(C), pages 374-382.
    15. Gary Charness & Matthew Rabin, 2002. "Understanding Social Preferences with Simple Tests," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 117(3), pages 817-869.
    16. Blanco, Mariana & Engelmann, Dirk & Koch, Alexander K. & Normann, Hans-Theo, 2014. "Preferences and beliefs in a sequential social dilemma: a within-subjects analysis," Games and Economic Behavior, Elsevier, vol. 87(C), pages 122-135.
    17. Jeffrey P. Carpenter & Amrita G. Daniere & Lois M. Takahashi, 2004. "Social Capital and Trust in South-east Asian Cities," Urban Studies, Urban Studies Journal Limited, vol. 41(4), pages 853-874, April.
    18. Buchan, Nancy R. & Croson, Rachel T.A. & Solnick, Sara, 2008. "Trust and gender: An examination of behavior and beliefs in the Investment Game," Journal of Economic Behavior & Organization, Elsevier, vol. 68(3-4), pages 466-476, December.
    19. Anna Lou Abatayo & John Lynham & Katerina Sherstyuk, 2018. "Facebook-to-Facebook: online communication and economic cooperation," Applied Economics Letters, Taylor & Francis Journals, vol. 25(11), pages 762-767, June.
    20. Pappas, James M. & Flaherty, Karen E., 2008. "The effect of trust on customer contact personnel strategic behavior and sales performance in a service environment," Journal of Business Research, Elsevier, vol. 61(9), pages 894-902, September.
    21. Douglas D. Davis & Charles A. Holt, 1992. "Introduction to Experimental Economics," Introductory Chapters, in: Experimental Economics, Princeton University Press.
    22. Jeannette Brosig & Joachim Weimann & Axel Ockenfels, 2003. "The Effect of Communication Media on Cooperation," German Economic Review, Verein für Socialpolitik, vol. 4(2), pages 217-241, May.
    23. Crawford, Vincent, 1998. "A Survey of Experiments on Communication via Cheap Talk," Journal of Economic Theory, Elsevier, vol. 78(2), pages 286-298, February.
    24. Gary Charness & Martin Dufwenberg, 2006. "Promises and Partnership," Econometrica, Econometric Society, vol. 74(6), pages 1579-1601, November.
    25. Stefano Eusepi & Bruce Preston, 2010. "Central Bank Communication and Expectations Stabilization," American Economic Journal: Macroeconomics, American Economic Association, vol. 2(3), pages 235-271, July.
    26. Fiedler, Marina & Haruvy, Ernan, 2009. "The lab versus the virtual lab and virtual field--An experimental investigation of trust games with communication," Journal of Economic Behavior & Organization, Elsevier, vol. 72(2), pages 716-724, November.
    27. Gachter, Simon & Herrmann, Benedikt & Thoni, Christian, 2004. "Trust, voluntary cooperation, and socio-economic background: survey and experimental evidence," Journal of Economic Behavior & Organization, Elsevier, vol. 55(4), pages 505-531, December.
    28. Ludovic Rheault & Kaspar Beelen & Christopher Cochrane & Graeme Hirst, 2016. "Measuring Emotion in Parliamentary Debates with Automated Textual Analysis," PLOS ONE, Public Library of Science, vol. 11(12), pages 1-18, December.
    29. Elena Rocco & Massimo Warglien, 1996. "Computer Mediated Communication and the Emergence of "Electronic Opportunism"," CEEL Working Papers 9601, Cognitive and Experimental Economics Laboratory, Department of Economics, University of Trento, Italia.
    30. Yaw Nyarko & Andrew Schotter, 2002. "An Experimental Study of Belief Learning Using Elicited Beliefs," Econometrica, Econometric Society, vol. 70(3), pages 971-1005, May.
    31. Charness, Gary & Dufwenberg, Martin, 2010. "Bare promises: An experiment," Economics Letters, Elsevier, vol. 107(2), pages 281-283, May.
    32. Nava Ashraf & Iris Bohnet & Nikita Piankov, 2006. "Decomposing trust and trustworthiness," Experimental Economics, Springer;Economic Science Association, vol. 9(3), pages 193-208, September.
    33. repec:gdk:wpaper:12 is not listed on IDEAS
    34. Jason Dana & Roberto Weber & Jason Kuang, 2007. "Exploiting moral wiggle room: experiments demonstrating an illusory preference for fairness," Economic Theory, Springer;Society for the Advancement of Economic Theory (SAET), vol. 33(1), pages 67-80, October.
    35. Roy Chen & Yan Chen, 2011. "The Potential of Social Identity for Equilibrium Selection," American Economic Review, American Economic Association, vol. 101(6), pages 2562-2589, October.
    36. Guerra, Gerardo & John Zizzo, Daniel, 2004. "Trust responsiveness and beliefs," Journal of Economic Behavior & Organization, Elsevier, vol. 55(1), pages 25-30, September.
    37. Yan Chen & Sherry Xin Li, 2009. "Group Identity and Social Preferences," American Economic Review, American Economic Association, vol. 99(1), pages 431-457, March.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Caleb A. Cox & Brock Stoddard, 2021. "Experiments on Communication in Games: Introduction to the Special Issue," Games, MDPI, vol. 12(1), pages 1-2, February.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Zakaria Babutsidze & Nobuyuki Hanaki & Adam Zylbersztejn, 2021. "Nonverbal content and trust: An experiment on digital communication," Economic Inquiry, Western Economic Association International, vol. 59(4), pages 1517-1532, October.
    2. Khalmetski, Kiryl, 2016. "Testing guilt aversion with an exogenous shift in beliefs," Games and Economic Behavior, Elsevier, vol. 97(C), pages 110-119.
    3. Zakaria Babutsidze & Nobuyuki Hanaki & Adam Zylbersztejn, 2019. "Digital Communication and Swift Trust," Post-Print halshs-02409314, HAL.
    4. Anna Lou Abatayo & John Lynham & Katerina Sherstyuk, 2018. "Facebook-to-Facebook: online communication and economic cooperation," Applied Economics Letters, Taylor & Francis Journals, vol. 25(11), pages 762-767, June.
    5. Zakaria Babutsidze & Nobuyuki Hanaki & Adam Zylbersztejn, 2020. "Nonverbal content and swift trust: An experiment on digital communication," Working Papers 2008, Groupe d'Analyse et de Théorie Economique Lyon St-Étienne (GATE Lyon St-Étienne), Université de Lyon.
    6. Ederer, Florian & Stremitzer, Alexander, 2017. "Promises and expectations," Games and Economic Behavior, Elsevier, vol. 106(C), pages 161-178.
    7. Alexander Morell, 2014. "The Short Arm of Guilt: Guilt Aversion Plays Out More Across a Short Social Distance," Discussion Paper Series of the Max Planck Institute for Research on Collective Goods 2014_19, Max Planck Institute for Research on Collective Goods, revised Dec 2016.
    8. Charness, Gary & Naef, Michael & Sontuoso, Alessandro, 2019. "Opportunistic conformism," Journal of Economic Theory, Elsevier, vol. 180(C), pages 100-134.
    9. Dimant, Eugen, 2015. "On Peer Effects: Behavioral Contagion of (Un)Ethical Behavior and the Role of Social Identity," MPRA Paper 68732, University Library of Munich, Germany.
    10. Attanasi, Giuseppe & Rimbaud, Claire & Villeval, Marie Claire, 2023. "Guilt aversion in (new) games: Does partners' payoff vulnerability matter?," Games and Economic Behavior, Elsevier, vol. 142(C), pages 690-717.
    11. Bruttel, Lisa & Stolley, Florian, 2020. "Getting a yes. An experiment on the power of asking," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 86(C).
    12. Blanco, Mariana & Engelmann, Dirk & Koch, Alexander K. & Normann, Hans-Theo, 2014. "Preferences and beliefs in a sequential social dilemma: a within-subjects analysis," Games and Economic Behavior, Elsevier, vol. 87(C), pages 122-135.
    13. Michael Naef & Alessandro Sontuoso, 2014. "Consensus vs. Conformity in Mixed-Motive Games," PPE Working Papers 0002, Philosophy, Politics and Economics, University of Pennsylvania.
    14. repec:hal:wpaper:halshs-03620418 is not listed on IDEAS
    15. Morell, Alexander, 2019. "The short arm of guilt – An experiment on group identity and guilt aversion," Journal of Economic Behavior & Organization, Elsevier, vol. 166(C), pages 332-345.
    16. Sun-Ki Chai & Dolgorsuren Dorj & Katerina Sherstyuk, 2018. "Cultural Values and Behavior in Dictator, Ultimatum, and Trust Games: An Experimental Study," Research in Experimental Economics, in: Experimental Economics and Culture, volume 20, pages 89-166, Emerald Group Publishing Limited.
    17. Khalmetski, Kiryl & Ockenfels, Axel & Werner, Peter, 2015. "Surprising gifts: Theory and laboratory evidence," Journal of Economic Theory, Elsevier, vol. 159(PA), pages 163-208.
    18. Feltovich, Nick & Grossman, Philip J., 2015. "How does the effect of pre-play suggestions vary with group size? Experimental evidence from a threshold public-good game," European Economic Review, Elsevier, vol. 79(C), pages 263-280.
    19. Fehr, Dietmar & Sutter, Matthias, 2019. "Gossip and the efficiency of interactions," Games and Economic Behavior, Elsevier, vol. 113(C), pages 448-460.
    20. Serra Garcia, M. & van Damme, E.E.C. & Potters, J.J.M., 2010. "Which Words Bond? An Experiment on Signaling in a Public Good Game (replaced by TILEC DP 2011-055)," Other publications TiSEM 5ed24dc3-e6cf-4fa4-bace-2, Tilburg University, School of Economics and Management.
    21. Andersson, Ola & Wengström, Erik, 2012. "Credible communication and cooperation: Experimental evidence from multi-stage Games," Journal of Economic Behavior & Organization, Elsevier, vol. 81(1), pages 207-219.

    More about this item

    Keywords

    communication technology; laboratory experiments; trust games; content analysis;
    All these keywords.

    JEL classification:

    • C72 - Mathematical and Quantitative Methods - - Game Theory and Bargaining Theory - - - Noncooperative Games
    • C92 - Mathematical and Quantitative Methods - - Design of Experiments - - - Laboratory, Group Behavior
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jgames:v:11:y:2020:i:4:p:48-:d:435846. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.