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Why do consumers pay bills electronically? an empirical analysis Author info | Abstract | Publisher info | Download info | Related research | Statistics Brian Mantel
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Why do consumers use electronic bill payment services? what do the differences between nonusers, low users, and high users imply about the potential future market these services? How might public policy evolve in the future? Analyzing a unique consumer survey conducted by the Federal Reserve's Retail Product Office, the author finds important differences between nonusers, low users, and high users of electronic bill payment. The analysis suggests that the industry will need to address fundamental customer needs before a broader portion of consumers will adopt these services.
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Article provided by Federal Reserve Bank of Chicago in its journal Economic Perspectives .
Volume (Year): (2000)
Issue (Month): Q IV ()
Pages: 32-48
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Handle: RePEc:fip:fedhep:y:2000:i:qiv:p:32-48:n:v.25no.4Contact details of provider: Postal: P.O. Box 834, 230 South LaSalle Street, Chicago, Illinois 60690-0834 Phone: 312/322-5111 Fax: 312/322-5515 Email: Web page: http://www.chicagofed.org/ More information through EDIRC
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Keywords: Electronic funds transfers ; Payment systems ; Internet ; Electronic commerce ; Other versions of this item:
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