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Diagnóstico Al Sistema De Gestión De La Calidad En La Villa Mirador De Mayabe, Holguín

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  • Yunelsy Ortiz Chávez
  • Amaury Ricardo Garrido Tapia
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    Abstract

    El trabajo fue realizado en la Villa Mirador de Mayabe con el propósito de diagnosticar el sistema de gestión de la calidad que presenta la entidad, teniendo presente la Norma Cubana ISO 9001: 2008, así como valorar el funcionamiento de los elementos que estructura la Gestión Estratégica de la entidad como proceso rector y punto de partida de la gestión de calidad, una vez implantado un Sistema de Gestión Integrado en la Empresa ISLAZUL en el año 2010. Durante todo el proceso realizado se emplearon técnicas del Ingeniero Industrial para la recopilación de información, entrevistas directas, tormenta de ideas, revisión de documentos y observación directa entre otras fuentes de gran utilidad para la realización de esta investigación.

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    File URL: http://www.eumed.net/cursecon/ecolat/cu/2012/ocgt.html
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    Bibliographic Info

    Article provided by Grupo Eumed.net (Universidad de Málaga) in its journal Observatorio de la Economía Latinoamericana.

    Volume (Year): (2012)
    Issue (Month): 165 (April)
    Pages:

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    Handle: RePEc:erv:observ:y:2012:i:165:7

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    Web page: http://www.eumed.net/cursecon/ecolat/

    Related research

    Keywords: sistema de gestion; gestion de calidad; villa mirador de mayabe;

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