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Inventory Management and Its Effects on Customer Satisfaction

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  • Mehfooz Ali

    (Management Sciences Department, Hazara University Mansehra Pakistan)

  • Muhammad Asif

    (Management Sciences Department, COMSATS Institute of Information Technology, Abbottabad Pakistan)

  • Faisal Hassan, Umair Khan, Shoaib Khan, Qaisar Shahzad Waseem Ahmed Khan, Aamir Mehmood, Abid Ali, Junaid Khan

    (Management Sciences Department, Hazara University Mansehra Pakistan)

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    Abstract

    This study examines how inventory management puts positive impact on customer satisfaction and how easily we can check the performance. It also helps retailers to put their inventories in proper order which tells them about demand and supply of their inventories. Proper inventory management system reduces the risk of short of inventories which reduce the cost of lost customers. The objective of the study is to minimize the risk of dissatisfaction of customers and found how to sustain customer satisfaction with the help of proper inventories system. This paper also outlines significant relationship between Customer needs, Quality with variable of prime interest. Poor association has been found between performance and customer satisfaction.

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    File URL: https://sites.google.com/site/oeconomicsofknowledge/v4_i3_3q_2012_ma.pdf
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    Bibliographic Info

    Article provided by Saphira Publishing House in its journal Oeconomics of Knowledge.

    Volume (Year): 4 (2012)
    Issue (Month): 3 (July)
    Pages: 11-22

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    Handle: RePEc:eok:journl:v:4:y:2012:i:3:p:11-22

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