IDEAS home Printed from https://ideas.repec.org/a/eme/ijmpps/v32y2011i5-6p645-660.html
   My bibliography  Save this article

Knowledge management capacity and organizational performance: the social interaction view

Author

Listed:
  • Yung‐Chang Hsiao
  • Chung‐Jen Chen
  • Shao‐Chi Chang

Abstract

Purpose - This study aims to investigate the relationship between knowledge management capacity and organizational performance from the social interaction perspective. Design/methodology/approach - The empirical study employs a questionnaire approach. The sample for this study is drawn from the population of the top 5,000 Taiwanese firms listed in the yearbook published by the China Credit Information Service Incorporation. Regression analysis is used to test the hypotheses in a sample of 105 Taiwanese firms. Findings - The findings suggest that two assessments of knowledge management capacity, knowledge acquisition and dissemination, and the communication factor of social interaction are positively related to organizational performance. Further, social interaction has complementary or synergistic interaction effects with knowledge management capacity on organizational performance. Practical implications - Given the need for the use of knowledge management capacity as an enabler to improve organization outcome, firms need to be aware that social interaction would moderate the link between knowledge management capacity and organizational performance. Therefore, firms should pay special attention to formulate appropriate social interaction conditions under which knowledge acquisition and dissemination are most likely to enhance organizational performance. Originality/value - This study contributes to the literature by theoretically developing a conceptual model and then empirically examining the relationships among knowledge management capacity, social interaction, and organizational performance.

Suggested Citation

  • Yung‐Chang Hsiao & Chung‐Jen Chen & Shao‐Chi Chang, 2011. "Knowledge management capacity and organizational performance: the social interaction view," International Journal of Manpower, Emerald Group Publishing Limited, vol. 32(5/6), pages 645-660, August.
    • Handle: RePEc:eme:ijmpps:v:32:y:2011:i:5/6:p:645-660
    DOI: 10.1108/01437721111158242
    as

    Download full text from publisher

    File URL: https://www.emerald.com/insight/content/doi/10.1108/01437721111158242/full/html?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://www.emerald.com/insight/content/doi/10.1108/01437721111158242/full/pdf?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://libkey.io/10.1108/01437721111158242?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Sumantra Ghoshal & Harry Korine & Gabriel Szulanski, 1994. "Interunit Communication in Multinational Corporations," Management Science, INFORMS, vol. 40(1), pages 96-110, January.
    2. Eric von Hippel, 1994. ""Sticky Information" and the Locus of Problem Solving: Implications for Innovation," Management Science, INFORMS, vol. 40(4), pages 429-439, April.
    3. Chen, Chung-Jen & Huang, Jing-Wen, 2009. "Strategic human resource practices and innovation performance -- The mediating role of knowledge management capacity," Journal of Business Research, Elsevier, vol. 62(1), pages 104-114, January.
    4. Chung‐Jen Chen & Jing‐Wen Huang & Yung‐Chang Hsiao, 2010. "Knowledge management and innovativeness," International Journal of Manpower, Emerald Group Publishing Limited, vol. 31(8), pages 848-870, November.
    5. Udo Zander & Bruce Kogut, 1995. "Knowledge and the Speed of the Transfer and Imitation of Organizational Capabilities: An Empirical Test," Organization Science, INFORMS, vol. 6(1), pages 76-92, February.
    6. Michael J. Tippins & Ravipreet S. Sohi, 2003. "IT competency and firm performance: is organizational learning a missing link?," Strategic Management Journal, Wiley Blackwell, vol. 24(8), pages 745-761, August.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Khaw Jia-Qi & Shankar Chelliah, 2020. "The Effectiveness of Knowledge Management and Export Performance among Malaysian SMEs: Mediated by Innovation," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 10(10), pages 647-657, October.
    2. Worasit Wongadisai & Sumalee Chanchalor & Jariya Neanchaleay, 2018. "Knowledge Management Process of Germinated Brown Rice Production Community Enterprise," Proceedings of the 11th International RAIS Conference, November 19-20, 2018 016WW, Research Association for Interdisciplinary Studies.
    3. Ahmad A. Al-Tit, 2016. "The Mediating Role of Knowledge Management and the Moderating Part of Organizational Culture between HRM Practices and Organizational Performance," International Business Research, Canadian Center of Science and Education, vol. 9(1), pages 43-54, January.
    4. Haijun Bao & Xiaoting Zhu & Yingying Cen & Yi Peng & Jibin Xue, 2018. "Effects of Social Network on Human Capital of Land-Lost Farmers: A Study in Zhejiang Province," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 137(1), pages 167-187, May.
    5. Wei, Li & Peng, Ming & Wu, Weixing, 2021. "Financial literacy and fraud detection——Evidence from China," International Review of Economics & Finance, Elsevier, vol. 76(C), pages 478-494.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Wang Juanru & Yang Jin, 2015. "An Empirical Study of Employees’ Tacit Knowledge Sharing Behavior," Journal of Systems Science and Information, De Gruyter, vol. 3(3), pages 264-278, June.
    2. Lejla Turulja & Nijaz Bajgoric, 2016. "Innovation and information technology capability as antecedents of firms' success," Interdisciplinary Description of Complex Systems - scientific journal, Croatian Interdisciplinary Society Provider Homepage: http://indecs.eu, vol. 14(2), pages 148-156.
    3. Nieves, Julia & Haller, Sabine, 2014. "Building dynamic capabilities through knowledge resources," Tourism Management, Elsevier, vol. 40(C), pages 224-232.
    4. Willy C. Shih, 2021. "Increasing the Level of Abstraction as a Strategy for Accelerating the Adoption of Complex Technologies," Strategy Science, INFORMS, vol. 6(1), pages 54-61, March.
    5. Namgyoo Park & John Mezias & Jinju Lee & Jae-Hoon Han, 2014. "Reverse knowledge diffusion: Competitive dynamics and the knowledge seeking behavior of Korean high-tech firms," Asia Pacific Journal of Management, Springer, vol. 31(2), pages 355-375, June.
    6. Foss, Nicolai J. & Pedersen, Torben, 2001. "The MNC as a Knowledge Structure: The Roles of Knowledge Sources and Organizational Instruments for Knowledge Creation and Transfer," Working Papers 12-2001, Copenhagen Business School, Department of International Economics and Management.
    7. Yu-Shan Chen & Ching-Hsun Chang, 2013. "Utilize structural equation modeling (SEM) to explore the influence of corporate environmental ethics: the mediation effect of green human capital," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(1), pages 79-95, January.
    8. Fascia, Michael, 2019. "WORKING PAPER SERIES PROJECT_2019: Study of Knowledge transfer principals," OSF Preprints w2uhg, Center for Open Science.
    9. Esther Tippmann & Pamela Sharkey Scott & Vincent Mangematin, 2014. "Subsidiary managers’ knowledge mobilizations: Unpacking emergent knowledge flows," Post-Print hal-00864324, HAL.
    10. Wonsang Ryu & Brian T. McCann & William P. Wan, 2022. "Learning by doing and corporate diversification," Strategic Management Journal, Wiley Blackwell, vol. 43(8), pages 1635-1665, August.
    11. María del Mar Benavides‐Espinosa & Salvador Roig‐Dobón, 2011. "The role of entrepreneurs in transferring knowledge through human resource management and joint venture," International Journal of Manpower, Emerald Group Publishing Limited, vol. 32(1), pages 117-131, March.
    12. Tom J. M. Mom & Frans A. J. van den Bosch & Henk W. Volberda, 2009. "Understanding Variation in Managers' Ambidexterity: Investigating Direct and Interaction Effects of Formal Structural and Personal Coordination Mechanisms," Organization Science, INFORMS, vol. 20(4), pages 812-828, August.
    13. Steven Postrel, 2002. "Islands of Shared Knowledge: Specialization and Mutual Understanding in Problem-Solving Teams," Organization Science, INFORMS, vol. 13(3), pages 303-320, June.
    14. Kaveh Teymournejad & Ali Shahtaheri, 2019. "Investigating The Impact Of Human Resources Management Method On Intellectual Capital. Case Study: Education Of District 7 In Tehran," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 13(1), pages 919-930, November.
    15. A. Willem & M. Buelens, 2003. "Making Competencies Cross Business Unit Boundaries: The Interplay between Inter-Unit Coordination, Trust and Knowledge Transferability," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 03/176, Ghent University, Faculty of Economics and Business Administration.
    16. García-Granero, Ana & Llopis, Óscar & Fernández-Mesa, Anabel & Alegre, Joaquín, 2015. "Unraveling the link between managerial risk-taking and innovation: The mediating role of a risk-taking climate," Journal of Business Research, Elsevier, vol. 68(5), pages 1094-1104.
    17. Neirotti, Paolo & Pesce, Danilo & Battaglia, Daniele, 2021. "Algorithms for operational decision-making: An absorptive capacity perspective on the process of converting data into relevant knowledge," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    18. Erica Fuchs & Randolph Kirchain, 2010. "Design for Location? The Impact of Manufacturing Offshore on Technology Competitiveness in the Optoelectronics Industry," Management Science, INFORMS, vol. 56(12), pages 2323-2349, December.
    19. Mai, Nhat Chi, 2020. "Unpacking the process of overseas knowledge recontextualisation in returnee entrepreneurship - a learning perspective : a study of returnee entrepreneurs in Vietnam," OSF Preprints y5psh, Center for Open Science.
    20. Bo Bernhard Nielsen & Sabina Nielsen, 2009. "Learning and Innovation in International Strategic Alliances: An Empirical Test of the Role of Trust and Tacitness," Journal of Management Studies, Wiley Blackwell, vol. 46(6), pages 1031-1056, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eme:ijmpps:v:32:y:2011:i:5/6:p:645-660. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Emerald Support (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.