IDEAS home Printed from https://ideas.repec.org/a/eme/ijmpps/v31y2010i1p73-92.html
   My bibliography  Save this article

Employee responses to relational fulfilment and work‐life benefits

Author

Listed:
  • Severin Hornung
  • Jürgen Glaser

Abstract

Purpose - Investigating employee responses to relational fulfilment of the psychological contract and work‐life benefits of a telecommuting program, this study aims to contribute to the literature on social exchange in employment. Design/methodology/approach - The setting of the study was the German public administration. Survey data from 947 Civil Servants were analyzed in structural equation models. Analysis of mean structure was used to compare telecommuting participants (n=601) and regular workers (n=346). Findings - Trust and affective commitment consecutively mediated between relational fulfilment of the psychological contract and organizational citizenship behavior. Members of the telecommuting program had more positive representations of social exchange, reporting higher levels of fulfilment, trust, and commitment than their peers. Research limitations/implications - Reliance on cross‐sectional self‐report data poses a limitation. Selection effects in the quasi‐experimental design for comparing telecommuters and regular employees cannot be ruled out. Generalizability to more transactional or short‐term employment is debatable. Originality/value - The study adds to a more integrated understanding of the psychological processes that reinforce and strengthen employee trust and commitment, thus forming the basis of the motivation to go above and beyond specified duties and reward‐contingent behavior.

Suggested Citation

  • Severin Hornung & Jürgen Glaser, 2010. "Employee responses to relational fulfilment and work‐life benefits," International Journal of Manpower, Emerald Group Publishing Limited, vol. 31(1), pages 73-92, March.
    • Handle: RePEc:eme:ijmpps:v:31:y:2010:i:1:p:73-92
    DOI: 10.1108/01437721011031702
    as

    Download full text from publisher

    File URL: https://www.emerald.com/insight/content/doi/10.1108/01437721011031702/full/html?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://www.emerald.com/insight/content/doi/10.1108/01437721011031702/full/pdf?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://libkey.io/10.1108/01437721011031702?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. A. De Vos & D. Buyens & R. Schalk, 2003. "Psychological Contract Development during Organizational Socialization: Adaptation to Reality and the Role of Reciprocity," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 03/194, Ghent University, Faculty of Economics and Business Administration.
    2. Nancy B. Kurland & Terri D. Egan, 1999. "Telecommuting: Justice and Control in the Virtual Organization," Organization Science, INFORMS, vol. 10(4), pages 500-513, August.
    3. Cardona, Pablo & S. Lawrence, Barbara & M. Bentler, Peter, 2003. "Influence of social and work exchange relationships on organizational citizenship behavior, The," IESE Research Papers D/497, IESE Business School.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Odunayo Paul Salau & Adewale Omotayo Osibanjo & Ebeguki Edith Igbinoba & Opeyemi Olunike Joel & Tolulope Morenike Atolagbe & Abimbola Abidemi Adegbuyi & Augustina Esitse Dada & Chinyerem Grace Adeniji, 2022. "Sustaining Employees’ Work Fulfilment through Multigenerational Diversity and Emotional Communication in Federal Civil Service Commission of Nigeria," Sustainability, MDPI, vol. 14(9), pages 1-15, April.
    2. Maria João Guedes & Maria Eduarda Soares & Pilar Mosquera & João Borregana, 2023. "Does it pay off to offer family-friendly practices? Exploring the missing links to performance," International Entrepreneurship and Management Journal, Springer, vol. 19(2), pages 667-690, June.
    3. Ester Gil-Beltrán & Isabella Meneghel & Susana Llorens & Marisa Salanova, 2020. "Get Vigorous with Physical Exercise and Improve Your Well-Being at Work!," IJERPH, MDPI, vol. 17(17), pages 1-10, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ans De Vos & Dirk Buyens & Ren Schalk, 2003. "Making sense of a new employment relationship : psychological contract-related information seeking and the role of work values and locus of control," Vlerick Leuven Gent Management School Working Paper Series 2003-28, Vlerick Leuven Gent Management School.
    2. Sally Sambrook & Delia Wainwright, 2010. "The Psychological Contract: Who's Contracting with Whom? Towards a Conceptual Model," Working Papers 10013, Bangor Business School, Prifysgol Bangor University (Cymru / Wales).
    3. Marcel Rolf Pfeifer, 2021. "Human Resources during COVID-19: A Monthly Survey on Mental Health and Working Attitudes of Czech Employees and Managers during the Year 2020," Sustainability, MDPI, vol. 13(18), pages 1-20, September.
    4. A.T. Resmi & V. Joy Gemini & Paul Silvian & Kuriyan Kannan, 2014. "Leadership, commitment, culture and employee turnover - a deeper examination," International Journal of Enterprise Network Management, Inderscience Enterprises Ltd, vol. 6(1), pages 1-13.
    5. Sumita Raghuram & Philipp Tuertscher & Raghu Garud, 2010. "Research Note ---Mapping the Field of Virtual Work: A Cocitation Analysis," Information Systems Research, INFORMS, vol. 21(4), pages 983-999, December.
    6. Downes, Rebecca & Daellenbach, Urs & Donnelly, Noelle, 2023. "Remote control: Attitude monitoring and informal control in distributed teams," Journal of Business Research, Elsevier, vol. 154(C).
    7. Costa, Sandra & Coyle-Shapiro, Jacqueline, 2021. "What happens to others matters! An intraindividual processual approach to coworkers’ psychological contract violations," LSE Research Online Documents on Economics 109872, London School of Economics and Political Science, LSE Library.
    8. De Vos, Ans & Meganck, Annelies & Buyens, Dirk, 2005. "The role of the psychological contract in retention management: Confronting HR-managers’ and employees’ views on retention factors and the relationship with employees’ intentions to stay," Vlerick Leuven Gent Management School Working Paper Series 2005-5, Vlerick Leuven Gent Management School.
    9. Micol Bronzini & Enrico Cori & Daria Sarti & Teresina Torre, 2022. "Isolamento professionale e inclusione nell?esperienza del lavoro da remoto durante la pandemia in Italia," PRISMA Economia - Societ? - Lavoro, FrancoAngeli Editore, vol. 2022(1-2), pages 68-89.
    10. Cardona, Pablo, 2000. "Liderazgo relacional," IESE Research Papers D/412, IESE Business School.
    11. Carlos Hernán González-Campo & Vanessa Zamora Mina, 2020. "Comportamiento de los agentes en el comercio electrónico según modelos de localización," Revista Facultad de Ciencias Económicas, Universidad Militar Nueva Granada, vol. 28(1), pages 47-65, June.
    12. Francioni, Barbara & Musso, Fabio & Pagano, Alessandro, 2012. "Il ruolo dei consorzi per la valorizzazione del Made in Italy nel mercato indiano [The role of export consortia for the promotion of Made in Italy products in the Indian market]," MPRA Paper 49757, University Library of Munich, Germany, revised Dec 2012.
    13. Sabine Raeder, 2018. "Psychological Contracts of Multiple Jobholders: A Multilevel Analysis," SAGE Open, , vol. 8(2), pages 21582440187, May.
    14. Moser, Kilian J. & Tumasjan, Andranik & Welpe, Isabell M., 2017. "Small but attractive: Dimensions of new venture employer attractiveness and the moderating role of applicants' entrepreneurial behaviors," Journal of Business Venturing, Elsevier, vol. 32(5), pages 588-610.
    15. Pablo Ruiz & Carmen Ruiz & Ricardo Martínez, 2011. "Improving the “Leader–Follower” Relationship: Top Manager or Supervisor? The Ethical Leadership Trickle-Down Effect on Follower Job Response," Journal of Business Ethics, Springer, vol. 99(4), pages 587-608, April.
    16. Mohd Tariq Jamal & Imran Anwar & Nawab Ali Khan & Manisha Singh, 2023. "An Empirical Analysis of Telecommuters: Their Level of Satisfaction, Commitment and Loyalty," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 48(3), pages 359-380, August.
    17. François-Xavier de Vaujany & Aurélie Leclercq Vandelannoitte & Iain Munro & Yesh Nama & Robin Holt, 2021. "Control and Surveillance in Work Practice: Cultivating Paradox in ‘New’ Modes of Organizing," Post-Print hal-03268925, HAL.
    18. Kent Wickstrøm Jensen & Dorthe Døjbak Håkonsson & Richard M. Burton & Børge Obel, 2010. "The effect of virtuality on the functioning of centralized versus decentralized structures—an information processing perspective," Computational and Mathematical Organization Theory, Springer, vol. 16(2), pages 144-170, June.
    19. Deirdre Donovan & Dr Angela Wright, 2013. "Teleworking: An Examination of the Irish Dichotomy," International Journal of Business and Social Research, LAR Center Press, vol. 3(3), pages 18-31, March.
    20. Romi Kher & Shu Yang & Scott L. Newbert, 2023. "Accelerating emergence: the causal (but contextual) effect of social impact accelerators on nascent for-profit social ventures," Small Business Economics, Springer, vol. 61(1), pages 389-413, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eme:ijmpps:v:31:y:2010:i:1:p:73-92. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Emerald Support (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.