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Product return and logistics knowledge: Influence on performance of the firm

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  • Mihi Ramírez, Antonio

Abstract

Survey data on reverse logistics processes from 284 Spanish firms are used to test a structural model that analyzes the importance of returned materials and the creation of logistics knowledge within processes of reverse logistics and their effects on organizational performance. The results show that the cost of reverse logistics and the value of returns were found to be positively related to reverse logistics activities. Further, their proper management and the creation of logistics knowledge that improves organizational performance.

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  • Mihi Ramírez, Antonio, 2012. "Product return and logistics knowledge: Influence on performance of the firm," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 48(6), pages 1137-1151.
    • Handle: RePEc:eee:transe:v:48:y:2012:i:6:p:1137-1151
    DOI: 10.1016/j.tre.2012.06.001
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    Cited by:

    1. Encarnación García-Sánchez & Jaime Guerrero-Villegas & Javier Aguilera-Caracuel, 2018. "How Do Technological Skills Improve Reverse Logistics? The Moderating Role of Top Management Support in Information Technology Use and Innovativeness," Sustainability, MDPI, vol. 11(1), pages 1-17, December.
    2. Sumalee Pumpinyo & Vilas Nitivattananon, 2014. "Investigation of Barriers and Factors Affecting the Reverse Logistics of Waste Management Practice: A Case Study in Thailand," Sustainability, MDPI, vol. 6(10), pages 1-15, October.
    3. Zhang, Qiao & Chen, Jing & Chen, Bintong, 2021. "Information strategy in a supply chain under asymmetric customer returns information," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 155(C).

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