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Influence of 3PL service offerings on client performance in India

Author

Listed:
  • Rajesh, R.
  • Pugazhendhi, S.
  • Ganesh, K.
  • Muralidharan, C.
  • Sathiamoorthy, R.

Abstract

This paper examines, in the context of outsourcing, the effects of improving the performance indicators of a client to the services offered by a 3PL provider. A research model has been developed and four research hypotheses are analyzed empirically using multiple regression analysis. The results point out that there is a positive influence in the performance indicators for clients who are in association with a 3PL provider. It is proved that the clients distinguish a 3PL provider as providing them with a potential pathway to a more innovative business model. The theoretical, managerial and research implications are also highlighted.

Suggested Citation

  • Rajesh, R. & Pugazhendhi, S. & Ganesh, K. & Muralidharan, C. & Sathiamoorthy, R., 2011. "Influence of 3PL service offerings on client performance in India," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 47(2), pages 149-165, March.
    • Handle: RePEc:eee:transe:v:47:y:2011:i:2:p:149-165
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    Citations

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    Cited by:

    1. Govindan, Kannan & Chaudhuri, Atanu, 2016. "Interrelationships of risks faced by third party logistics service providers: A DEMATEL based approach," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 90(C), pages 177-195.
    2. Taewon Hwang & Sung Tae Kim, 2019. "Balancing in-house and outsourced logistics services: effects on supply chain agility and firm performance," Service Business, Springer;Pan-Pacific Business Association, vol. 13(3), pages 531-556, September.
    3. Jain, Nikunj Kumar & Gajjar, Hasmukh & Shah, Bhavin J., 2021. "Electronic logistics service quality and repurchase intention in e-tailing: Catalytic role of shopping satisfaction, payment options, gender and returning experience," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
    4. Zhang, Xuefeng & Li, Zhe & Li, Guo, 2023. "Impacts of blockchain-based digital transition on cold supply chains with a third-party logistics service provider," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 170(C).
    5. Pani, Agnivesh & Mishra, Sabya & Sahu, Prasanta, 2022. "Developing multi-vehicle freight trip generation models quantifying the relationship between logistics outsourcing and insourcing decisions," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 159(C).
    6. Mahsa Pishdar & Masoumeh Danesh Shakib & Jurgita Antucheviciene & Arvydas Vilkonis, 2021. "Interval Type-2 Fuzzy Super SBM Network DEA for Assessing Sustainability Performance of Third-Party Logistics Service Providers Considering Circular Economy Strategies in the Era of Industry 4.0," Sustainability, MDPI, vol. 13(11), pages 1-18, June.
    7. Barker, Jordan M. & Gibson, Andrew R. & Hofer, Adriana R. & Hofer, Christian & Moussaoui, Issam & Scott, Marc A., 2021. "A competitive dynamics perspective on the diversification of third-party logistics providers’ service portfolios," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 146(C).
    8. Zhu, Wenwen & Ng, Stephen C.H. & Wang, Zhiqiang & Zhao, Xiande, 2017. "The role of outsourcing management process in improving the effectiveness of logistics outsourcing," International Journal of Production Economics, Elsevier, vol. 188(C), pages 29-40.
    9. Pal Singh, Satender & Adhikari, Arnab & Majumdar, Adrija & Bisi, Arnab, 2022. "Does service quality influence operational and financial performance of third party logistics service providers? A mixed multi criteria decision making -text mining-based investigation," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 157(C).

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