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Operational workforce planning for check-in counters at airports

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  • Stolletz, Raik
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    Abstract

    This paper addresses operation models for workforce planning for check-in systems at airports. We characterize different tasks of the hierarchical workforce planning problem with time-dependent demand. A binary linear programming formulation is developed for the fortnightly tour scheduling problem with flexible employee contracts. This binary programming model is solved for optimality by CPLEX for real-world demand scenarios with different workforce sizes. The numerical study analyzes the impact of the degree of flexibility and economies of scale. The model formulation is extended to generate convenient tours with regard to employee preferences.

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    File URL: http://www.sciencedirect.com/science/article/pii/S1366554509001410
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    Bibliographic Info

    Article provided by Elsevier in its journal Transportation Research Part E: Logistics and Transportation Review.

    Volume (Year): 46 (2010)
    Issue (Month): 3 (May)
    Pages: 414-425

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    Handle: RePEc:eee:transe:v:46:y:2010:i:3:p:414-425

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    Web page: http://www.elsevier.com/wps/find/journaldescription.cws_home/600244/description#description

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    Related research

    Keywords: Airport operations management Mixed integer programming Staff scheduling Tour scheduling;

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