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Understanding the impacts of a combination of service improvement strategies on bus running time and passenger’s perception

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  • Diab, Ehab I.
  • El-Geneidy, Ahmed M.
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    Abstract

    Transit agencies implement many strategies in order to provide an attractive transportation service. This article aims to evaluate the impacts of implementing a combination of strategies, designed to improve the bus transit service, on running time and passenger satisfaction. These strategies include using smart card fare collection, introducing limited-stop bus service, implementing reserved bus lanes, using articulated buses, and implementing transit signal priority (TSP). This study uses stop-level data collected from the Société de transport de Montréal (STM)’s automatic vehicle location (AVL) and automatic passenger count (APC) systems, in Montréal, Canada. The combination of these strategies has lead to a 10.5% decline in running time along the limited stop service compared to the regular service. The regular route running time has increased by 1% on average compared to the initial time period. The study also shows that riders are generally satisfied with the service improvements. They tend to overestimate the savings associated with the implementation of this combination of strategies by 3.5–6.0min and by 2.5–4.1min for both the regular route and the limited stop service, respectively. This study helps transit planners and policy makers to better understand the effects of implementing a combination of strategies to improve running time and passenger’s perception of these changes in service.

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    Bibliographic Info

    Article provided by Elsevier in its journal Transportation Research Part A: Policy and Practice.

    Volume (Year): 46 (2012)
    Issue (Month): 3 ()
    Pages: 614-625

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    Handle: RePEc:eee:transa:v:46:y:2012:i:3:p:614-625

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    Related research

    Keywords: Running time; Limited-stop bus service; Articulated buses; Reserved lane; Smart card fare collection; Transit signal priority (TSP);

    References

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    1. Hensher, David A. & Stopher, Peter & Bullock, Philip, 2003. "Service quality--developing a service quality index in the provision of commercial bus contracts," Transportation Research Part A: Policy and Practice, Elsevier, vol. 37(6), pages 499-517, July.
    2. Tétreault, Paul R. & El-Geneidy, Ahmed M., 2010. "Estimating bus run times for new limited-stop service using archived AVL and APC data," Transportation Research Part A: Policy and Practice, Elsevier, vol. 44(6), pages 390-402, July.
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    Cited by:
    1. Celik, Erkan & Bilisik, Ozge Nalan & Erdogan, Melike & Gumus, Alev Taskin & Baracli, Hayri, 2013. "An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 58(C), pages 28-51.
    2. Freitas, André Luís Policani, 2013. "Assessing the quality of intercity road transportation of passengers: An exploratory study in Brazil," Transportation Research Part A: Policy and Practice, Elsevier, vol. 49(C), pages 379-392.
    3. Kuo, Pei-Fen & Lord, Dominique, 2013. "Accounting for site-selection bias in before–after studies for continuous distributions: Characteristics and application using speed data," Transportation Research Part A: Policy and Practice, Elsevier, vol. 49(C), pages 256-269.
    4. Macarena Marchante Lara & Carlos G. Benavides Chicón, 2013. "Un análisis comparativo de la provisión del transporte público urbano: Especial referencia a la Ciudad de Málaga," Revista de Estudios Regionales, Universidades Públicas de Andalucía, vol. 3, pages 105-130.

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