Understanding the impacts of a combination of service improvement strategies on bus running time and passenger’s perception
AbstractTransit agencies implement many strategies in order to provide an attractive transportation service. This article aims to evaluate the impacts of implementing a combination of strategies, designed to improve the bus transit service, on running time and passenger satisfaction. These strategies include using smart card fare collection, introducing limited-stop bus service, implementing reserved bus lanes, using articulated buses, and implementing transit signal priority (TSP). This study uses stop-level data collected from the Société de transport de Montréal (STM)’s automatic vehicle location (AVL) and automatic passenger count (APC) systems, in Montréal, Canada. The combination of these strategies has lead to a 10.5% decline in running time along the limited stop service compared to the regular service. The regular route running time has increased by 1% on average compared to the initial time period. The study also shows that riders are generally satisfied with the service improvements. They tend to overestimate the savings associated with the implementation of this combination of strategies by 3.5–6.0min and by 2.5–4.1min for both the regular route and the limited stop service, respectively. This study helps transit planners and policy makers to better understand the effects of implementing a combination of strategies to improve running time and passenger’s perception of these changes in service.
Download InfoIf you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.
Bibliographic InfoArticle provided by Elsevier in its journal Transportation Research Part A: Policy and Practice.
Volume (Year): 46 (2012)
Issue (Month): 3 ()
Contact details of provider:
Web page: http://www.elsevier.com/wps/find/journaldescription.cws_home/547/description#description
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Hensher, David A. & Stopher, Peter & Bullock, Philip, 2003. "Service quality--developing a service quality index in the provision of commercial bus contracts," Transportation Research Part A: Policy and Practice, Elsevier, vol. 37(6), pages 499-517, July.
- Tétreault, Paul R. & El-Geneidy, Ahmed M., 2010. "Estimating bus run times for new limited-stop service using archived AVL and APC data," Transportation Research Part A: Policy and Practice, Elsevier, vol. 44(6), pages 390-402, July.
- Celik, Erkan & Bilisik, Ozge Nalan & Erdogan, Melike & Gumus, Alev Taskin & Baracli, Hayri, 2013. "An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 58(C), pages 28-51.
- Freitas, André Luís Policani, 2013. "Assessing the quality of intercity road transportation of passengers: An exploratory study in Brazil," Transportation Research Part A: Policy and Practice, Elsevier, vol. 49(C), pages 379-392.
- Kuo, Pei-Fen & Lord, Dominique, 2013. "Accounting for site-selection bias in before–after studies for continuous distributions: Characteristics and application using speed data," Transportation Research Part A: Policy and Practice, Elsevier, vol. 49(C), pages 256-269.
- Macarena Marchante Lara & Carlos G. Benavides Chicón, 2013. "Un análisis comparativo de la provisión del transporte público urbano: Especial referencia a la Ciudad de Málaga," Revista de Estudios Regionales, Universidades Públicas de Andalucía, vol. 3, pages 105-130.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Zhang, Lei).
If references are entirely missing, you can add them using this form.