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Community response grids: E-government, social networks, and effective emergency management

Author

Listed:
  • Jaeger, Paul T.
  • Shneiderman, Ben
  • Fleischmann, Kenneth R.
  • Preece, Jennifer
  • Qu, Yan
  • Fei Wu, Philip

Abstract

This paper explores the concept of developing community response grids (CRGs) for community emergency response and the policy implications of such a system. CRGs make use of the Internet and mobile communication devices, allowing residents and responders to share information, communicate, and coordinate activities in response to a major disaster. This paper explores the viability of using mobile communication technologies and the Web, including e-government, to develop response systems that would aid communities before, during, and after a major disaster, providing channels for contacting residents and responders, uploading information, distributing information, coordinating the responses of social networks, and facilitating resident-to-resident assistance. Drawing upon research from computer science, information studies, public policy, emergency management, and several other disciplines, the paper elaborates on the concept of and need for CRGs, examines related current efforts that can inform the development of CRGs, discusses how research about community networks can be used to instill trust and social capital in CRGs, and examines the issues of public policy, telecommunications, and e-government related to such a system.

Suggested Citation

  • Jaeger, Paul T. & Shneiderman, Ben & Fleischmann, Kenneth R. & Preece, Jennifer & Qu, Yan & Fei Wu, Philip, 0. "Community response grids: E-government, social networks, and effective emergency management," Telecommunications Policy, Elsevier, vol. 31(10-11), pages 592-604, November.
    • Handle: RePEc:eee:telpol:v:31:y::i:10-11:p:592-604
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    Cited by:

    1. Bojan Obrenovic & Jianguo Du & Danijela Godinic & Diana Tsoy & Muhammad Aamir Shafique Khan & Ilimdorjon Jakhongirov, 2020. "Sustaining Enterprise Operations and Productivity during the COVID-19 Pandemic: “Enterprise Effectiveness and Sustainability Model”," Sustainability, MDPI, vol. 12(15), pages 1-27, July.
    2. Paloma Díaz & John M. Carroll & Ignacio Aedo, 2016. "Coproduction as an Approach to Technology-Mediated Citizen Participation in Emergency Management," Future Internet, MDPI, vol. 8(3), pages 1-16, August.
    3. Martínez-Rojas, María & Pardo-Ferreira, María del Carmen & Rubio-Romero, Juan Carlos, 2018. "Twitter as a tool for the management and analysis of emergency situations: A systematic literature review," International Journal of Information Management, Elsevier, vol. 43(C), pages 196-208.
    4. Chia-Lee Yang & Ming-Chang Shieh & Chi-Yo Huang & Ching-Pin Tung, 2018. "A Derivation of Factors Influencing the Successful Integration of Corporate Volunteers into Public Flood Disaster Inquiry and Notification Systems," Sustainability, MDPI, vol. 10(6), pages 1-31, June.
    5. Yates, Dave & Paquette, Scott, 2011. "Emergency knowledge management and social media technologies: A case study of the 2010 Haitian earthquake," International Journal of Information Management, Elsevier, vol. 31(1), pages 6-13.
    6. Andersson Granberg, Tobias & Pilemalm, Sofie, 2020. "Evaluation of new first response initiatives in emergency services," Socio-Economic Planning Sciences, Elsevier, vol. 71(C).
    7. Yan Liu & Mai Sun & Ting Xu, 2013. "Comparison and Enlightenment of USA and Japan¡¯s Emergency Management Mechanism," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 4(2), pages 144-147, April.

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