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Reconsidering the Role of Training in Event Volunteers' Satisfaction

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  • Costa, Carla A.
  • Chalip, Laurence
  • Christine Green, B.
  • Simes, Caet
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    Abstract

    The demand for volunteers to help plan and run sport events continues to rise. In order to better recruit and retain volunteers, there is a need to identify the means by which to enhance their overall satisfaction with the volunteer experience. One hundred and forty-seven non-specialist volunteers from the Sunbelt IndyCarnival completed questionnaires measuring their job satisfaction, evaluation of their training, organisational commitment, sense of community at the event, and satisfaction with their opportunities to share opinions and experiences during training. ALISREL model was formulated to test the relationships among the variables. Their sense of community had a positive effect on their commitment to the event organisation, and their commitment to the organisation had a direct effect on their job satisfaction. It is argued that the training of event volunteers should be conceived and designed as an opportunity to build a sense of community among volunteers and staff so as to enhance volunteer commitment and satisfaction.

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    File URL: http://www.sciencedirect.com/science/article/pii/S1441352306700249
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    Bibliographic Info

    Article provided by Elsevier in its journal Sport Management Review.

    Volume (Year): 9 (2006)
    Issue (Month): 2 (September)
    Pages: 165-182

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    Handle: RePEc:eee:spomar:v:9:y:2006:i:2:p:165-182

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    Web page: http://www.elsevier.com/wps/find/journaldescription.cws_home/716936/description#description

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    Related research

    Keywords: satisfaction human resource management sport events volunteers;

    References

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    Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
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    1. Christine Green, B., 2001. "Leveraging Subculture and Identity to Promote Sport Events," Sport Management Review, Elsevier, vol. 4(1), pages 1-19, May.
    2. Cuskelly, Graham & Boag, Alistair, 2001. "Organisational Commitment as a Predictor of Committee Member Turnover among Volunteer Sport Administrators: Results of a Time-Lagged Study," Sport Management Review, Elsevier, vol. 4(1), pages 65-86, May.
    3. Wood, Van R. & Chonko, Lawrence B. & Hunt, Shelby D., 1986. "Social responsibility and personal success: Are they incompatible?," Journal of Business Research, Elsevier, vol. 14(3), pages 193-212, June.
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    Cited by:
    1. Casper, Jonathan M. & Gray, Dianna P. & Babkes Stellino, Megan, 2007. "A Sport Commitment Model Perspective on Adult Tennis Players' Participation Frequency and Purchase Intention," Sport Management Review, Elsevier, vol. 10(3), pages 253-278, November.
    2. Shaw, Sally, 2009. ""It was all 'smile for Dunedin!"': Event Volunteer Experiences at the 2006 New Zealand Masters Games," Sport Management Review, Elsevier, vol. 12(1), pages 26-33, February.

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