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Extending the Scope of Organisational Culture: The External Perception of an Internal Phenomenon

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  • MacIntosh, Eric
  • Doherty, Alison
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    Abstract

    Organisational culture is known as the values, beliefs and basic assumptions that are guided by leaders and shared by employees, and that explain "how things are done around here." Organisational culture has primarily been viewed as an internal phenomenon, having an impact on staff behaviour and attitudes, and ultimately influencing organisational performance. Yet, it has more recently been conceptualised as a factor in shaping a company's image in the marketplace. This study examined the external perception of organisational culture according to clients of one company in the Canadian fitness industry. Findings showed that clients' perception of organisational culture was significantly associated with their satisfaction and intent to stay with that fitness organisation.

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    File URL: http://www.sciencedirect.com/science/article/pii/S1441352307700037
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    Bibliographic Info

    Article provided by Elsevier in its journal Sport Management Review.

    Volume (Year): 10 (2007)
    Issue (Month): 1 (May)
    Pages: 45-64

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    Handle: RePEc:eee:spomar:v:10:y:2007:i:1:p:45-64

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    Related research

    Keywords: corporate values corporate image fitness industry;

    References

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    1. Smith, Aaron C.T. & Shilbury, David, 2004. "Mapping Cultural Dimensions in Australian Sporting Organisations," Sport Management Review, Elsevier, vol. 7(2), pages 133-165, November.
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    Cited by:
    1. Lock, Daniel & Filo, Kevin & Kunkel, Thilo & Skinner, James, 2013. "Thinking about the same things differently: Examining perceptions of a non-profit community sport organisation," Sport Management Review, Elsevier, vol. 16(4), pages 438-450.
    2. MacIntosh, Eric W. & Doherty, Alison, 2010. "The influence of organizational culture on job satisfaction and intention to leave," Sport Management Review, Elsevier, vol. 13(2), pages 106-117, May.

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