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The role of leader behaviors in hospital-based emergency departments' unit performance and employee work satisfaction

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  • Yen-Ju Lin, Blossom
  • Hsu, Chung-Ping C.
  • Juan, Chi-Wen
  • Lin, Cheng-Chieh
  • Lin, Hung-Jung
  • Chen, Jih-Chang

Abstract

The role of the leader of a medical unit has evolved over time to expand from simply a medical role to a more managerial one. This study aimed to explore how the behavior of a hospital-based emergency department's (ED's) leader might be related to ED unit performance and ED employees' work satisfaction. One hundred and twelve hospital-based EDs in Taiwan were studied: 10 in medical centers, 32 in regional hospitals, and 70 in district hospitals. Three instruments were designed to assess leader behaviors, unit performance and employee satisfaction in these hospital-based EDs. A mail survey revealed that task-oriented leader behavior was positively related to ED unit performance. Both task- and employee-oriented leader behaviors were found to be positively related to ED nurses' work satisfaction. However, leader behaviors were not shown to be related to ED physicians' work satisfaction at a statistically significant level. Some ED organizational characteristics, however, namely departmentalization and hospital accreditation level, were found to be related to ED physicians' work satisfaction.

Suggested Citation

  • Yen-Ju Lin, Blossom & Hsu, Chung-Ping C. & Juan, Chi-Wen & Lin, Cheng-Chieh & Lin, Hung-Jung & Chen, Jih-Chang, 2011. "The role of leader behaviors in hospital-based emergency departments' unit performance and employee work satisfaction," Social Science & Medicine, Elsevier, vol. 72(2), pages 238-246, January.
    • Handle: RePEc:eee:socmed:v:72:y:2011:i:2:p:238-246
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    References listed on IDEAS

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    1. Lee, Hoo-Yeon & Park, Sung Eun & Park, Eun-Cheol & Hahm, Myung-Il & Cho, Woo Hyun, 2008. "Job satisfaction and trust in Health Insurance Review Agency among Korean physicians," Health Policy, Elsevier, vol. 87(2), pages 249-257, August.
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    Cited by:

    1. Anna Schneider & Matthias Weigl, 2018. "Associations between psychosocial work factors and provider mental well-being in emergency departments: A systematic review," PLOS ONE, Public Library of Science, vol. 13(6), pages 1-22, June.
    2. Ludwig Kuntz & Stefan Scholtes, 2013. "Physicians in leadership: the association between medical director involvement and staff-to-patient ratios," Health Care Management Science, Springer, vol. 16(2), pages 129-138, June.
    3. Simone Fanelli & Marco Ferretti & Antonello Zangrandi, 2017. "The impact of regional policies on emergency department management and performance: the case of the regional government of Sicily," International Journal of Health Planning and Management, Wiley Blackwell, vol. 32(1), pages 83-98, January.

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