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The structure of patients' presenting concerns: the completion relevance of current symptoms

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  • Robinson, Jeffrey D.
  • Heritage, John

Abstract

This article uses conversation analysis to investigate the problem-presentation phase of 302 visits between primary-care physicians and patients with acute problems. It analyzes the social-interactional organization of problem presentation, focusing on how participants recognize and negotiate its completion. It argues that physicians and patients mutually orient to the presentation of current symptoms--that is, concrete symptoms presented as somehow being experienced in the here-and-now--as a locus of transition between the patient-controlled problem-presentation phase of the visit and the physician-controlled information-gathering phase. This is a resource for physicians to distinguish between complete and incomplete presentations, and for patients to manipulate this distinction.

Suggested Citation

  • Robinson, Jeffrey D. & Heritage, John, 2005. "The structure of patients' presenting concerns: the completion relevance of current symptoms," Social Science & Medicine, Elsevier, vol. 61(2), pages 481-493, July.
    • Handle: RePEc:eee:socmed:v:61:y:2005:i:2:p:481-493
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    Citations

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    Cited by:

    1. Heritage, John & McArthur, Amanda, 2019. "The diagnostic moment: A study in US primary care," Social Science & Medicine, Elsevier, vol. 228(C), pages 262-271.
    2. Benwell, Bethan & Rhys, Catrin S., 2018. "Negotiating relevance in pre-operative assessments," Social Science & Medicine, Elsevier, vol. 200(C), pages 218-226.
    3. Jin, Ying & Kim, Younhee, 2022. "Dietary advice in chronic care: Comparing traditional Chinese and western medicine practiced in mainland China," Social Science & Medicine, Elsevier, vol. 292(C).
    4. Sterponi, Laura & Zucchermaglio, Cristina & Fatigante, Marilena & Alby, Francesca, 2019. "Structuring times and activities in the oncology visit," Social Science & Medicine, Elsevier, vol. 228(C), pages 211-222.
    5. Dooley, Jemima & Barnes, Dr Rebecca, 2022. "Negotiating ‘the problem’ in GP home visits to people with dementia," Social Science & Medicine, Elsevier, vol. 298(C).

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