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Interpersonal conflicts at work and psychosocial characteristics of employees

Author

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  • Appelberg, Kirsi
  • Romanov, Kalle
  • Honkasalo, Marja-Liisa
  • Koskenvuo, Markku

Abstract

Associations of psychosocial factors with interpersonal conflicts at work were studied in a sample drawn from the Finnish population using a mailed questionnaire. The sample consisted of 14,578 employees aged 24-64 years. The frequency of interpersonal conflicts at work was equal among both sexes. Our results suggest that occupational factors such as hectically paced work, monotonous work and white collar status are associated with interpersonal conflicts at work; and more conflicts are found in the younger age-groups. In the multivariate analyses, dissatisfaction with life, daily stress, neuroticism and hostility were found to be the significant risk factors for interpersonal conflicts at work for both sexes, whereas a higher educational level was a considerable risk factor only for men, and low self-assurance only for women. Among men the combination of hectically paced and monotonous work was also found to be a significant risk factor. The results indicate complexity of the concept of human relationships at work, and the importance of both occupational factors and psychological characteristics.

Suggested Citation

  • Appelberg, Kirsi & Romanov, Kalle & Honkasalo, Marja-Liisa & Koskenvuo, Markku, 1991. "Interpersonal conflicts at work and psychosocial characteristics of employees," Social Science & Medicine, Elsevier, vol. 32(9), pages 1051-1056, January.
  • Handle: RePEc:eee:socmed:v:32:y:1991:i:9:p:1051-1056
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    Cited by:

    1. Inoue, Akiomi & Kawakami, Norito, 2010. "Interpersonal conflict and depression among Japanese workers with high or low socioeconomic status: Findings from the Japan Work Stress and Health Cohort Study," Social Science & Medicine, Elsevier, vol. 71(1), pages 173-180, July.
    2. Ely Zarina Samsudin & Marzuki Isahak & Sanjay Rampal & Ismail Rosnah & Mohd Idzwan Zakaria, 2020. "Individual antecedents of workplace victimisation: The role of negative affect, personality and self‐esteem in junior doctors' exposure to bullying at work," International Journal of Health Planning and Management, Wiley Blackwell, vol. 35(5), pages 1065-1082, September.
    3. Marvin Claybourn, 2011. "Relationships Between Moral Disengagement, Work Characteristics and Workplace Harassment," Journal of Business Ethics, Springer, vol. 100(2), pages 283-301, May.
    4. Matthijs Kalmijn, 2005. "The Effects of Divorce on Men’s Employment and Social Security Histories," European Journal of Population, Springer;European Association for Population Studies, vol. 21(4), pages 347-366, December.
    5. Jiming Cao & Cong Liu & Guangdong Wu & Xianbo Zhao & Zhou Jiang, 2020. "Work–Family Conflict and Job Outcomes for Construction Professionals: The Mediating Role of Affective Organizational Commitment," IJERPH, MDPI, vol. 17(4), pages 1-24, February.

    More about this item

    Keywords

    conflict stress work personality;

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