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Utility service quality--Telecommunications, electricity, water

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  • Holt, Lynne

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  • Holt, Lynne, 2005. "Utility service quality--Telecommunications, electricity, water," Utilities Policy, Elsevier, vol. 13(3), pages 189-200, September.
    • Handle: RePEc:eee:juipol:v:13:y:2005:i:3:p:189-200
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    References listed on IDEAS

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    1. Williamson, Brian, 2001. "Incentives for Service Quality: Getting the Framework Right," The Electricity Journal, Elsevier, vol. 14(5), pages 62-70, June.
    2. Berg, Sanford V. & Lynch Jr, John G., 1992. "The measurement and encouragement of telephone service quality," Telecommunications Policy, Elsevier, vol. 16(3), pages 210-224, April.
    3. Baldwin, Robert & Cave, Martin & Lodge, Martin, 2011. "Understanding Regulation: Theory, Strategy, and Practice," OUP Catalogue, Oxford University Press, edition 2, number 9780199576098.
    4. Davis, Ron, 2000. "Acting on Performance-Based Regulation," The Electricity Journal, Elsevier, vol. 13(4), pages 13-23, May.
    5. David Sappington, 1996. "Designing Incentive Regulation for the Telecommunications Industry," Books, American Enterprise Institute, number 52863, September.
    6. Ilic, Marija D. & Arce, José R. & Yoon, Yong T. & Fumagalli, Elena M., 2001. "Assessing Reliability as the Electric Power Industry Restructures," The Electricity Journal, Elsevier, vol. 14(2), pages 55-67, March.
    7. Bill Baker & Sophie Trémolet, 2000. "Utility Reform : Regulating Quality Standards to Improve Access for the Poor," World Bank Publications - Reports 11414, The World Bank Group.
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    Cited by:

    1. Jimenez, Raul & Serebrisky, Tomas & Mercado, Jorge, 2016. "What does “better” mean? Perceptions of electricity and water services in Santo Domingo," Utilities Policy, Elsevier, vol. 41(C), pages 15-21.
    2. Quach, Sara & Thaichon, Park & Hewege, Chandana, 2020. "Triadic relationship between customers, service providers and government in a highly regulated industry," Journal of Retailing and Consumer Services, Elsevier, vol. 55(C).
    3. Müller, Gernot & Schäffner, Daniel & Stronzik, Marcus & Wissner, Matthias, 2006. "Indikatoren zur Messung von Qualität und Zuverlässigkeit in Strom- und Gasversorgungsnetzen," WIK Discussion Papers 273, WIK Wissenschaftliches Institut für Infrastruktur und Kommunikationsdienste GmbH.
    4. Saastamoinen, Antti & Kuosmanen, Timo, 2016. "Quality frontier of electricity distribution: Supply security, best practices, and underground cabling in Finland," Energy Economics, Elsevier, vol. 53(C), pages 281-292.
    5. Larissa Shnayder & Frank J. Van Rijnsoever, 2018. "How expected outcomes, stakeholders, and institutions influence corporate social responsibility at different levels of large basic needs firms," Business Strategy and the Environment, Wiley Blackwell, vol. 27(8), pages 1689-1707, December.
    6. Eleni-Plousia Kosteroglou & Georgios Theriou & Dimitrios Chatzoudes, 2016. "Customer satisfaction from private utility companies: An explanatory study," International Journal of Business and Economic Sciences Applied Research (IJBESAR), International Hellenic University (IHU), Kavala Campus, Greece (formerly Eastern Macedonia and Thrace Institute of Technology - EMaTTech), vol. 9(3), pages 13-23, December.
    7. Vinnari, Eija M., 2006. "The economic regulation of publicly owned water utilities: The case of Finland," Utilities Policy, Elsevier, vol. 14(3), pages 158-165, September.
    8. Shahzad, Arfan & Yaqub, Rana Muhammad Shahid & Di Vaio, Assunta & Hassan, Rohail, 2021. "Antecedents of customer loyalty and performance improvement: Evidence from Pakistan's telecommunications sector," Utilities Policy, Elsevier, vol. 70(C).

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