IDEAS home Printed from https://ideas.repec.org/a/eee/jomega/v37y2009i2p426-438.html
   My bibliography  Save this article

Measuring open source software success

Author

Listed:
  • Lee, Sang-Yong Tom
  • Kim, Hee-Woong
  • Gupta, Sumeet

Abstract

Since the mid-1990s, there has been a surge of interest among academics and practitioners in open source software (OSS). While there is an abundance of literature on OSS, most studies on OSS success are either qualitative or exploratory in nature. To identify the factors that influence OSS success and establish generalizability, an empirical study measuring OSS success would enable OSS developers and users to improve OSS usage. In this study, we develop an OSS success model from a previous Information Systems success model incorporating the characteristics of OSS. Using the proposed model, we identify five determinants for OSS success as well as a number of significant relationships among these determinants. Our findings demonstrate that software quality and community service quality have significant effects on user satisfaction. Software quality and user satisfaction, in turn, have significant effects on OSS use. Additionally, OSS use and user satisfaction have significant effects on individual net benefits. This research contributes towards advancing theoretical understanding of OSS success as well as offering OSS practitioners for enhancing OSS success.

Suggested Citation

  • Lee, Sang-Yong Tom & Kim, Hee-Woong & Gupta, Sumeet, 2009. "Measuring open source software success," Omega, Elsevier, vol. 37(2), pages 426-438, April.
    • Handle: RePEc:eee:jomega:v:37:y:2009:i:2:p:426-438
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0305-0483(07)00089-8
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Josh Lerner & Jean Tirole, 2002. "Some Simple Economics of Open Source," Journal of Industrial Economics, Wiley Blackwell, vol. 50(2), pages 197-234, June.
    2. Eugene W. Anderson & Mary W. Sullivan, 1993. "The Antecedents and Consequences of Customer Satisfaction for Firms," Marketing Science, INFORMS, vol. 12(2), pages 125-143.
    3. Fred D. Davis & Richard P. Bagozzi & Paul R. Warshaw, 1989. "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models," Management Science, INFORMS, vol. 35(8), pages 982-1003, August.
    4. Thompson SH, Teo & Poh Kam, Wong, 1998. "An Empirical Study of the Performance Impact of Computerization in the Retail Industry," Omega, Elsevier, vol. 26(5), pages 611-621, October.
    5. Igbaria, M, 1990. "End-user computing effectiveness: A structural equation model," Omega, Elsevier, vol. 18(6), pages 637-652.
    6. Teo, Thompson S.H. & Liu, Jing, 2007. "Consumer trust in e-commerce in the United States, Singapore and China," Omega, Elsevier, vol. 35(1), pages 22-38, February.
    7. Gary C. Moore & Izak Benbasat, 1991. "Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation," Information Systems Research, INFORMS, vol. 2(3), pages 192-222, September.
    8. Peter B. Seddon, 1997. "A Respecification and Extension of the DeLone and McLean Model of IS Success," Information Systems Research, INFORMS, vol. 8(3), pages 240-253, September.
    9. Premkumar, G. & Bhattacherjee, Anol, 2008. "Explaining information technology usage: A test of competing models," Omega, Elsevier, vol. 36(1), pages 64-75, February.
    10. Arun Rai & Sandra S. Lang & Robert B. Welker, 2002. "Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis," Information Systems Research, INFORMS, vol. 13(1), pages 50-69, March.
    11. Teo, Thompson S.H. & Yu, Yuanyou, 2005. "Online buying behavior: a transaction cost economics perspective," Omega, Elsevier, vol. 33(5), pages 451-465, October.
    12. William H. DeLone & Ephraim R. McLean, 1992. "Information Systems Success: The Quest for the Dependent Variable," Information Systems Research, INFORMS, vol. 3(1), pages 60-95, March.
    13. Oliver, Richard L, 1993. "Cognitive, Affective, and Attribute BAses of the Satisfaction Response," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 20(3), pages 418-430, December.
    14. Vicki McKinney & Kanghyun Yoon & Fatemeh “Mariam” Zahedi, 2002. "The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach," Information Systems Research, INFORMS, vol. 13(3), pages 296-315, September.
    15. Byrd, Terry Anthony & Thrasher, Evelyn H. & Lang, Teresa & Davidson, Nancy W., 2006. "A process-oriented perspective of IS success: Examining the impact of IS on operational cost," Omega, Elsevier, vol. 34(5), pages 448-460, October.
    16. Dorothy E. Leidner, 1998. "Mexican Executives' Use of Information Systems: An Empirical Investigation of EIS Use and Impact," Journal of Global Information Technology Management, Taylor & Francis Journals, vol. 1(2), pages 15-36, April.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Wu, Wei-Wen & Lan, Lawrence W. & Lee, Yu-Ting, 2012. "Exploring the critical pillars and causal relations within the NRI: An innovative approach," European Journal of Operational Research, Elsevier, vol. 218(1), pages 230-238.
    2. Girish Mallapragada & Rajdeep Grewal & Gary Lilien, 2012. "User-Generated Open Source Products: Founder's Social Capital and Time to Product Release," Marketing Science, INFORMS, vol. 31(3), pages 474-492, May.
    3. Nicolas Jullien & Karine Roudaut, 2012. "Can Open Source projects succeed when the producers are not the users ? Lessons from the data processing field," Post-Print hal-01682500, HAL.
    4. Hitesh Sapkota & Pradeep K Murukannaiah & Yi Wang, 2019. "A network-centric approach for estimating trust between open source software developers," PLOS ONE, Public Library of Science, vol. 14(12), pages 1-30, December.
    5. Nicolas Jullien, 2012. "What We Know About Wikipedia: A Review of the Literature Analyzing the Project(s)," Post-Print hal-00857208, HAL.
    6. Ping Qiao & Xiaoman Zhu & Yangzhi Guo & Ying Sun & Chuan Qin, 2021. "The Development and Adoption of Online Learning in Pre- and Post-COVID-19: Combination of Technological System Evolution Theory and Unified Theory of Acceptance and Use of Technology," JRFM, MDPI, vol. 14(4), pages 1-17, April.
    7. Nordine Benkeltoum, 2012. "Open source et systèmes critiques : le cas Thales," Post-Print hal-00905919, HAL.
    8. Poonacha K. Medappa & Shirish C. Srivastava, 2019. "Does Superposition Influence the Success of FLOSS Projects? An Examination of Open-Source Software Development by Organizations and Individuals," Information Systems Research, INFORMS, vol. 30(3), pages 764-786, September.
    9. Heikkinen, I.T.S. & Savin, H. & Partanen, J. & Seppälä, J. & Pearce, J.M., 2020. "Towards national policy for open source hardware research: The case of Finland," Technological Forecasting and Social Change, Elsevier, vol. 155(C).
    10. Netsanet Haile & Jörn Altmann, 2017. "Evaluating Investments in Portability and Interoperability between Software Service Platforms," TEMEP Discussion Papers 2017136, Seoul National University; Technology Management, Economics, and Policy Program (TEMEP), revised May 2017.
    11. Yeo, Vincent Cheow Sern & Goh, See-Kwong & Rezaei, Sajad, 2017. "Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services," Journal of Retailing and Consumer Services, Elsevier, vol. 35(C), pages 150-162.
    12. Dejean, Sylvain & Jullien, Nicolas, 2015. "Big from the beginning: Assessing online contributors’ behavior by their first contribution," Research Policy, Elsevier, vol. 44(6), pages 1226-1239.
    13. Wang, Jing & Hu, Michael Y. & Shanker, Murali, 2012. "Human agency, social networks, and FOSS project success," Journal of Business Research, Elsevier, vol. 65(7), pages 977-984.
    14. Wang, Jing, 2012. "Survival factors for Free Open Source Software projects: A multi-stage perspective," European Management Journal, Elsevier, vol. 30(4), pages 352-371.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sun, Jonghak & Teng, James T.C., 2017. "The construct of information systems use benefits: Theoretical explication of its underlying dimensions and the development of a measurement scale," International Journal of Information Management, Elsevier, vol. 37(5), pages 400-416.
    2. Rajiv Sabherwal & Anand Jeyaraj & Charles Chowa, 2006. "Information System Success: Individual and Organizational Determinants," Management Science, INFORMS, vol. 52(12), pages 1849-1864, December.
    3. Young Mee Shin & Seung Chang Lee & Bongsik Shin & Ho Geun Lee, 2010. "Examining influencing factors of post-adoption usage of mobile internet: Focus on the user perception of supplier-side attributes," Information Systems Frontiers, Springer, vol. 12(5), pages 595-606, November.
    4. Shin, Bongsik & Lee, Sanghoon & Lee, Ho Geun, 2016. "Examining an extended duality perspective regarding success conditions of IT service," International Journal of Information Management, Elsevier, vol. 36(2), pages 226-239.
    5. Morteza Ghobakhloo & Sai Hong Tang, 2015. "Information system success among manufacturing SMEs: case of developing countries," Information Technology for Development, Taylor & Francis Journals, vol. 21(4), pages 573-600, October.
    6. Yi-Shun Wang & Shin-jeng Lin & Ci-Rong Li & Timmy H. Tseng & Hsien-Ta Li & Jia-Yang Lee, 2018. "Developing and validating a physical product e-tailing systems success model," Information Technology and Management, Springer, vol. 19(4), pages 245-257, December.
    7. Kwahk, Kee-Young & Ahn, Hyunchul & Ryu, Young U., 2018. "Understanding mandatory IS use behavior: How outcome expectations affect conative IS use," International Journal of Information Management, Elsevier, vol. 38(1), pages 64-76.
    8. A. Maes & G. Poels, 2006. "Development of a user evaluations based quality model for conceptual modeling," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 06/406, Ghent University, Faculty of Economics and Business Administration.
    9. Nripendra P. Rana & Yogesh K. Dwivedi & Michael D. Williams & Vishanth Weerakkody, 2015. "Investigating success of an e-government initiative: Validation of an integrated IS success model," Information Systems Frontiers, Springer, vol. 17(1), pages 127-142, February.
    10. Barbara H. Wixom & Peter A. Todd, 2005. "A Theoretical Integration of User Satisfaction and Technology Acceptance," Information Systems Research, INFORMS, vol. 16(1), pages 85-102, March.
    11. Yogesh K. Dwivedi & David Wastell & Sven Laumer & Helle Zinner Henriksen & Michael D. Myers & Deborah Bunker & Amany Elbanna & M. N. Ravishankar & Shirish C. Srivastava, 2015. "Research on information systems failures and successes: Status update and future directions," Information Systems Frontiers, Springer, vol. 17(1), pages 143-157, February.
    12. Dan J. Kim & Donald L. Ferrin & H. Raghav Rao, 2009. "Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration," Information Systems Research, INFORMS, vol. 20(2), pages 237-257, June.
    13. Her-Sen Doong & Hsiangchu Lai, 2008. "Exploring usage continuance of e-negotiation systems: expectation and disconfirmation approach," Group Decision and Negotiation, Springer, vol. 17(2), pages 111-126, March.
    14. Jani Merikivi & Antti Salovaara & Matti Mäntymäki & Lilong Zhang, 2018. "On the way to understanding binge watching behavior: the over-estimated role of involvement," Electronic Markets, Springer;IIM University of St. Gallen, vol. 28(1), pages 111-122, February.
    15. Nripendra P. Rana & Yogesh K. Dwivedi & Banita Lal & Michael D. Williams & Marc Clement, 2017. "Citizens’ adoption of an electronic government system: towards a unified view," Information Systems Frontiers, Springer, vol. 19(3), pages 549-568, June.
    16. Vicki McKinney & Kanghyun Yoon & Fatemeh “Mariam” Zahedi, 2002. "The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach," Information Systems Research, INFORMS, vol. 13(3), pages 296-315, September.
    17. Kamilah Kamaludin & Kamil Zaki Kamaludin, 2017. "User Acceptance of the Human Resource Information System: A Study of a Private Hospital in Malaysia," International Review of Management and Marketing, Econjournals, vol. 7(2), pages 207-217.
    18. Akter, Shahriar & Wamba, Samuel Fosso & D’Ambra, John, 2019. "Enabling a transformative service system by modeling quality dynamics," International Journal of Production Economics, Elsevier, vol. 207(C), pages 210-226.
    19. Jang, Hyeong Yu & Noh, Mi Jin, 2011. "Customer acceptance of IPTV service quality," International Journal of Information Management, Elsevier, vol. 31(6), pages 582-592.
    20. Liao, Chechen & Palvia, Prashant & Lin, Hong-Nan, 2006. "The roles of habit and web site quality in e-commerce," International Journal of Information Management, Elsevier, vol. 26(6), pages 469-483.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jomega:v:37:y:2009:i:2:p:426-438. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/375/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.