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Leadership challenges for smaller organisations: Self-perceptions of TQM implementation

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  • Taylor, W. A.

Abstract

This paper addresses a gap in the TQM (Total Quality Management) literature by providing empirical data on differences in implementation practice associated with organisational size. It also goes further than is usual down the well-trodden path of TQM success and failure, by examining senior executives' associated attitudes to and perceptions of TQM. The results from 113 TQM organisations suggest that small organisations display significantly poorer levels of understanding of the purpose of TQM and its true nature as a strategic approach to customers and the market environment. They also appear less knowledgeable about their customers' satisfaction levels and are more likely to believe that TQM has had a marginal impact on their business. The importance of such research into TQM in small firms is underlined, especially in the context of peripheral regions and also on the basis of the TQM tenet of supplier-customer partnerships. Based on the work of Argyris, it is hypothesised that these attitudes and perceptions should in theory be mirrored by specific leadership behaviours, but in practice certain inconsistencies should emerge which betray a less optimistic picture of leadership in small organisations. The paper lays the foundation for these assertions to be explored more fully in a follow-up paper.

Suggested Citation

  • Taylor, W. A., 1997. "Leadership challenges for smaller organisations: Self-perceptions of TQM implementation," Omega, Elsevier, vol. 25(5), pages 567-579, October.
  • Handle: RePEc:eee:jomega:v:25:y:1997:i:5:p:567-579
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    References listed on IDEAS

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    1. Ghobadian, A. & Gallear, D. N., 1996. "Total quality management in SMEs," Omega, Elsevier, vol. 24(1), pages 83-106, February.
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    1. Taylor, W. A. & Wright, G. H., 2003. "A longitudinal study of TQM implementation: factors influencing success and failure," Omega, Elsevier, vol. 31(2), pages 97-111, April.
    2. Teo, Thompson S.H. & Lin, Sijie & Lai, Kee-hung, 2009. "Adopters and non-adopters of e-procurement in Singapore: An empirical study," Omega, Elsevier, vol. 37(5), pages 972-987, October.
    3. Singh, Prakash J., 2008. "Empirical assessment of ISO 9000 related management practices and performance relationships," International Journal of Production Economics, Elsevier, vol. 113(1), pages 40-59, May.
    4. Taylor, W. Andrew, 1998. "TQM implementation: organisation practices and information infrastructures," Omega, Elsevier, vol. 26(6), pages 715-727, December.
    5. Taylor, W.A. & Wright, G.H., 2006. "The contribution of measurement and information infrastructure to TQM success," Omega, Elsevier, vol. 34(4), pages 372-384, August.
    6. Jorge Luis García-Alcaraz & Francisco Javier Flor-Montalvo & Liliana Avelar-Sosa & Cuauhtémoc Sánchez-Ramírez & Emilio Jiménez-Macías, 2019. "Human Resource Abilities and Skills in TQM for Sustainable Enterprises," Sustainability, MDPI, vol. 11(22), pages 1-22, November.

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