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A computer based approach for enhancing manufacturing decision making in smaller manufacturing enterprises: A longitudinal study

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  • Muhlemann, A.
  • Price, D.
  • Afferson, M.
  • Sharp, J.

Abstract

Earlier research led to the development of a microcomputer based generic package to support production management decisions for the smaller manufacturing enterprise (SME). This was developed using a fourth generation language (4GL), supported by a relational database. It was designed in such a way that it met the majority of the needs of the SME for production planning and control and could readily be modified to meet user specific requirements. The system was based on a general model of the production process. This paper reports the results of a longitudinal study involving implementation within one particular SME and a different mode of operation in a second company. Each step involved in the introduction was fully documented. It demonstrates the evolution of the usage, which developed from a program which is being used essentially to track transactions to a system which was being used to support and extend major production decision making. This study illustrates the use of the system as a 'change agent', supported by an action learning environment. This is facilitated by the sound production management practice embodied within the software, which enables organizations to improve the quality of production management decisions. The two stages in the implementation are considered from the standpoint of existing organizational learning and decision making theories.

Suggested Citation

  • Muhlemann, A. & Price, D. & Afferson, M. & Sharp, J., 1995. "A computer based approach for enhancing manufacturing decision making in smaller manufacturing enterprises: A longitudinal study," Omega, Elsevier, vol. 23(1), pages 97-107, February.
    • Handle: RePEc:eee:jomega:v:23:y:1995:i:1:p:97-107
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    References listed on IDEAS

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    1. Muhlemann, AP & Price, DHR & Hodson, A & Eglington, DJ, 1984. "The application of microcomputers in production management," Omega, Elsevier, vol. 12(3), pages 321-325.
    2. Patrick Dawson & Ian McLoughlin, 1986. "Computer Technology And The Redefinition Of Supervision: A Study Of The Effects Of Computerization On Railway Freight Supervisors," Journal of Management Studies, Wiley Blackwell, vol. 23(1), pages 116-132, January.
    3. Price, D. H. R. & Sharp, J. A. & Muhlemann, A. P., 1992. "A taxonomy for supporting the development of computer-based production planning and control systems," European Journal of Operational Research, Elsevier, vol. 61(1-2), pages 41-47, August.
    4. Muhlemann, AP & Hodson, A & Price, DHR & Eglington, DJ, 1985. "A comparison of applications of microcomputers in production," Omega, Elsevier, vol. 13(6), pages 507-518.
    5. John Storey, 1987. "The Management Of New Office Technology: Choice, Control And Social Structure In The Insurance Industry," Journal of Management Studies, Wiley Blackwell, vol. 24(1), pages 43-62, January.
    6. Ramamurthy, K & King, WR, 1992. "Computer integrated manufacturing: An exploratory study of key organizational barriers," Omega, Elsevier, vol. 20(4), pages 475-491, July.
    7. Mumford, E. & Schlesinger, H.J. & Glass, G.V., 1982. "The effects of psychological intervention on recovery from surgery and heart attacks: An analysis of the literature," American Journal of Public Health, American Public Health Association, vol. 72(2), pages 141-151.
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    Citations

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    Cited by:

    1. Price, D. H. R. & Beach, R. & Muhlemann, A. P. & Sharp, J. A. & Paterson, A., 1998. "A system to support the enhancement of strategic flexibility in manufacturing enterprises," European Journal of Operational Research, Elsevier, vol. 109(2), pages 362-376, September.
    2. Sylvain Delisle & Josée St-Pierre, 2004. "Decision Support for SME Owners-Managers: A Performance Evaluation Benchmarking Tool," Post-Print hal-01704921, HAL.
    3. Sylvain Delisle & Josée St-Pierre, 2004. "Expertise in a Hybrid Diagnostic-Recommendation System for SMEs: A Successful Real-Life Application," Post-Print hal-01704927, HAL.

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