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Social exchange from the supervisor’s perspective: Employee trustworthiness as a predictor of interpersonal and informational justice

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  • Zapata, Cindy P.
  • Olsen, Jesse E.
  • Martins, Luis L.

Abstract

Using social exchange theory, we argue that because supervisors tend to value employee trustworthiness, they will be more likely to adhere to interpersonal and informational justice rules with trustworthy employees. Given social exchange theory’s assumption that benefits are voluntary in nature, we propose that the benevolence and integrity facets of trustworthiness will be more likely to engender social exchange relationships than the ability facet. Specifically, we propose that employees seen as having high benevolence and integrity engender feelings of obligation and trust from their direct supervisors, increasing the likelihood that these supervisors will adhere to interpersonal and informational justice rules, which in turn influences employee perceptions of justice. We find partial support for our mediated model using a field sample.

Suggested Citation

  • Zapata, Cindy P. & Olsen, Jesse E. & Martins, Luis L., 2013. "Social exchange from the supervisor’s perspective: Employee trustworthiness as a predictor of interpersonal and informational justice," Organizational Behavior and Human Decision Processes, Elsevier, vol. 121(1), pages 1-12.
    • Handle: RePEc:eee:jobhdp:v:121:y:2013:i:1:p:1-12
    DOI: 10.1016/j.obhdp.2012.11.001
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    References listed on IDEAS

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    1. Tony Simons, 2002. "Behavioral Integrity: The Perceived Alignment Between Managers' Words and Deeds as a Research Focus," Organization Science, INFORMS, vol. 13(1), pages 18-35, February.
    2. Cohen-Charash, Yochi & Spector, Paul E., 2001. "The Role of Justice in Organizations: A Meta-Analysis," Organizational Behavior and Human Decision Processes, Elsevier, vol. 86(2), pages 278-321, November.
    3. Mayer, David M. & Kuenzi, Maribeth & Greenbaum, Rebecca & Bardes, Mary & Salvador, Rommel (Bombie), 2009. "How low does ethical leadership flow? Test of a trickle-down model," Organizational Behavior and Human Decision Processes, Elsevier, vol. 108(1), pages 1-13, January.
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    Cited by:

    1. Lai, Jia Yen & Staddon, Sam & Hamilton, Alistair, 2021. "Technical experts’ perspectives of justice-related norms: Lessons from everyday environmental practices in Indonesia," Land Use Policy, Elsevier, vol. 102(C).
    2. Colquitt, Jason A. & Zipay, Kate P. & Lynch, John W. & Outlaw, Ryan, 2018. "Bringing “The Beholder” center stage: On the propensity to perceive overall fairness," Organizational Behavior and Human Decision Processes, Elsevier, vol. 148(C), pages 159-177.
    3. Koopman, Joel & Matta, Fadel K. & Scott, Brent A. & Conlon, Donald E., 2015. "Ingratiation and popularity as antecedents of justice: A social exchange and social capital perspective," Organizational Behavior and Human Decision Processes, Elsevier, vol. 131(C), pages 132-148.
    4. Agnieszka Bieńkowska & Katarzyna Walecka-Jankowska & Anna Zabłocka-Kluczka & Joanna Zimmer, 2018. "Influence of intra-organizational trust on organizational outcomes," Operations Research and Decisions, Wroclaw University of Science and Technology, Faculty of Management, vol. 28(4), pages 9-30.

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