IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v67y2014i2p100-107.html
   My bibliography  Save this article

The role of subordinate emotional masking in leader–member exchange and outcomes: A two-sample investigation

Author

Listed:
  • Xu, Jun
  • Liu, Yongmei
  • Guo, Yi

Abstract

Recent developments in the leadership literature call for research that emphasizes the role of the follower as well as that of emotion in the leader–member exchange (LMX). In response to these calls, this research examines the relationship between subordinate emotional masking and LMX quality, as well as the mediating role of LMX quality in emotional masking/outcome relationships. We collect data from two samples of MBA students from the United States and China, respectively. In both samples, we find that emotional masking by subordinates is negatively related to LMX quality. The mediating role of LMX quality in the relationship between emotional masking and work-related outcomes is also supported. Suggestions for future research and practice are discussed.

Suggested Citation

  • Xu, Jun & Liu, Yongmei & Guo, Yi, 2014. "The role of subordinate emotional masking in leader–member exchange and outcomes: A two-sample investigation," Journal of Business Research, Elsevier, vol. 67(2), pages 100-107.
    • Handle: RePEc:eee:jbrese:v:67:y:2014:i:2:p:100-107
    DOI: 10.1016/j.jbusres.2012.11.011
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296312003219
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2012.11.011?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. McColl-Kennedy, Janet R. & Anderson, Ronald D., 2005. "Subordinate-manager gender combination and perceived leadership style influence on emotions, self-esteem and organizational commitment," Journal of Business Research, Elsevier, vol. 58(2), pages 115-125, February.
    2. van Dolen, Willemijn & de Ruyter, Ko & Lemmink, Jos, 2004. "An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction," Journal of Business Research, Elsevier, vol. 57(4), pages 437-444, April.
    3. Grandey, Alicia A. & Fisk, Glenda M. & Mattila, Anna S. & Jansen, Karen J. & Sideman, Lori A., 2005. "Is "service with a smile" enough? Authenticity of positive displays during service encounters," Organizational Behavior and Human Decision Processes, Elsevier, vol. 96(1), pages 38-55, January.
    4. Aryee, Samuel & Zhen Xiong Chen, 2006. "Leader-member exchange in a Chinese context: Antecedents, the mediating role of psychological empowerment and outcomes," Journal of Business Research, Elsevier, vol. 59(7), pages 793-801, July.
    5. DeConinck, James B., 2009. "The effect of leader-member exchange on turnover among retail buyers," Journal of Business Research, Elsevier, vol. 62(11), pages 1081-1086, November.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Junting Lu & Zhe Zhang & Ming Jia, 2019. "Does Servant Leadership Affect Employees’ Emotional Labor? A Social Information-Processing Perspective," Journal of Business Ethics, Springer, vol. 159(2), pages 507-518, October.
    2. Lin, Hao-Chieh & Lin, Pei-Chun, 2019. "The interplay between CEO-TMT exchange level and differentiation: Implications for firm competitive behaviors and performance," Journal of Business Research, Elsevier, vol. 95(C), pages 171-181.
    3. Selvarajan, T.T. & Singh, Barjinder & Solansky, Stephanie, 2018. "Performance appraisal fairness, leader member exchange and motivation to improve performance: A study of US and Mexican employees," Journal of Business Research, Elsevier, vol. 85(C), pages 142-154.
    4. Kadic-Maglajlic, Selma & Micevski, Milena & Arslanagic-Kalajdzic, Maja & Lee, Nick, 2017. "Customer and selling orientations of retail salespeople and the sales manager's ability-to-perceive-emotions: A multi-level approach," Journal of Business Research, Elsevier, vol. 80(C), pages 53-62.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Tekleab, Amanuel G. & Chiaburu, Dan S., 2011. "Social exchange: Empirical examination of form and focus," Journal of Business Research, Elsevier, vol. 64(5), pages 460-466, May.
    2. Nault, Kelly A. & Sezer, Ovul & Klein, Nadav, 2023. "It’s the journey, not just the destination: Conveying interpersonal warmth in written introductions," Organizational Behavior and Human Decision Processes, Elsevier, vol. 177(C).
    3. Karen Jehn & Elizabeth Scott, 2008. "Perceptions of Deception: Making Sense of Responses to Employee Deceit," Journal of Business Ethics, Springer, vol. 80(2), pages 327-347, June.
    4. Tu Yidong & Lu Xinxin, 2013. "How Ethical Leadership Influence Employees’ Innovative Work Behavior: A Perspective of Intrinsic Motivation," Journal of Business Ethics, Springer, vol. 116(2), pages 441-455, August.
    5. Gordon Liu & Catherine Liston-Heyes & Wai-Wai Ko, 2010. "Employee Participation in Cause-Related Marketing Strategies: A Study of Management Perceptions from British Consumer Service Industries," Journal of Business Ethics, Springer, vol. 92(2), pages 195-210, March.
    6. Umair Baig & Batool Muhammad Hussain & Vida Davidaviciene & Ieva Meidute-Kavaliauskiene, 2021. "Exploring Investment Behavior of Women Entrepreneur: Some Future Directions," IJFS, MDPI, vol. 9(2), pages 1-15, April.
    7. Elfenbein, Hillary Anger, 2007. "Emotion in Organizations: A Review in Stages," Institute for Research on Labor and Employment, Working Paper Series qt2bn0n9mv, Institute of Industrial Relations, UC Berkeley.
    8. Houston, Lawrence & Grandey, Alicia A. & Sawyer, Katina, 2018. "Who cares if “service with a smile” is authentic? An expectancy-based model of customer race and differential service reactions," Organizational Behavior and Human Decision Processes, Elsevier, vol. 144(C), pages 85-96.
    9. Ali Choudhary & Syed Akhtar & Arshad Zaheer, 2013. "Impact of Transformational and Servant Leadership on Organizational Performance: A Comparative Analysis," Journal of Business Ethics, Springer, vol. 116(2), pages 433-440, August.
    10. Woo, Ka-shing & Chan, Bobbie, 2020. "“Service with a smile” and emotional contagion: A replication and extension study," Annals of Tourism Research, Elsevier, vol. 80(C).
    11. Hussam Al Halbusi & Pedro Jimenez Estevez & Tan Eleen & T. Ramayah & Md Uzir Hossain Uzir, 2020. "The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries," Sustainability, MDPI, vol. 12(8), pages 1-23, April.
    12. Lina Vyas & Francis Cheung & Hang-Yue Ngo & Kee-Lee Chou, 2022. "Family-Friendly Policies: Extrapolating A Pathway towards Better Work Attitudes and Work Behaviors in Hong Kong," IJERPH, MDPI, vol. 19(19), pages 1-18, October.
    13. M. Audenaert & A. Vanderstraeten & D. Buyens, 2012. "Mutual Investment Employee-Organization Relationship: A Conceptual Model of How and When it is Functional," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 12/778, Ghent University, Faculty of Economics and Business Administration.
    14. Gross, Hellen P. & Ingerfurth, Stefan & Willems, Jurgen, 2021. "Employees as reputation advocates: Dimensions of employee job satisfaction explaining employees’ recommendation intention," Journal of Business Research, Elsevier, vol. 134(C), pages 405-413.
    15. Burch Gerald F. & Batchelor John H. & Humphrey Ronald H., 2013. "Emotional Labor for Entrepreneurs: A Natural and Necessary Extension," Entrepreneurship Research Journal, De Gruyter, vol. 3(3), pages 331-366, July.
    16. Rosario Vázquez-Carrasco & Ma. López-Pérez & Edgar Centeno, 2012. "A qualitative approach to the challenges for women in management: are they really starting in the 21st century?," Quality & Quantity: International Journal of Methodology, Springer, vol. 46(5), pages 1337-1357, August.
    17. Ting Nie & Mi Tian & Hengrui Liang, 2021. "Relational Capital and Post-Traumatic Growth: The Role of Work Meaning," IJERPH, MDPI, vol. 18(14), pages 1-11, July.
    18. Yanping Li & Jia Xu & Yidong Tu & Xinxin Lu, 2014. "Ethical Leadership and Subordinates’ Occupational Well-Being: A Multi-level Examination in China," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 116(3), pages 823-842, May.
    19. Hakan Turgut & Ismail Tokmak & M. Fikret Ates, 2016. "The Moderating Role of Leader-Member Exchange on the Relationship between Emotional Labor with Job Satisfaction or Turnover Intention," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(12), pages 1-83, November.
    20. Amelia Maria & Garg Anshul, 2016. "The first impression in a fine-dining restaurant. A study of C Restaurant in Tampere, Finland," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 7(2), pages 100-111, July.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:67:y:2014:i:2:p:100-107. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.