IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v66y2013i9p1292-1297.html
   My bibliography  Save this article

Multi-group invariance in a third-order factorial model: Attribute satisfaction measurement

Author

Listed:
  • Gonçalves, Helena Milagre Martins

Abstract

The definition and measurement of attribute satisfaction, AS, are important for marketing theory and marketing management. The conceptualization of AS integrates different streams of literature. Attribute satisfaction is a multidimensional and multilevel construct with three primary dimensions: the core of the service, the peripheral aspects of service quality (SQUAL), and value (VAL). Furthermore, SQUAL has three sub-dimensions and VAL has two. This paper estimates a confirmatory factor analytic third-order model. The model shows that the AS scale demonstrates good psychometric properties for reliability, and content, convergent and predictive validity. The paper also assesses the AS scale invariance: whether the scale has the same structure and meaning for different groups, and whether the scale can be used to study its relation with other constructs and to estimate mean differences in a valid way. In testing gender invariance, specifically, AS exhibits full configural and metric invariance and partial scalar invariance.

Suggested Citation

  • Gonçalves, Helena Milagre Martins, 2013. "Multi-group invariance in a third-order factorial model: Attribute satisfaction measurement," Journal of Business Research, Elsevier, vol. 66(9), pages 1292-1297.
    • Handle: RePEc:eee:jbrese:v:66:y:2013:i:9:p:1292-1297
    DOI: 10.1016/j.jbusres.2012.02.028
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296312000604
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2012.02.028?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Chen, Ying-Hueih & Hsu, I-Chieh & Lin, Chia-Chen, 2010. "Website attributes that increase consumer purchase intention: A conjoint analysis," Journal of Business Research, Elsevier, vol. 63(9-10), pages 1007-1014, September.
    2. Runyan, Rodney C. & Sternquist, Brenda & Chung, Jae-Eun, 2010. "Channel relationship factors in cross-cultural contexts: Antecedents of satisfaction in a retail setting," Journal of Business Research, Elsevier, vol. 63(11), pages 1186-1195, November.
    3. Akinci, Serkan & Atilgan-Inan, Eda & Aksoy, Safak, 2010. "Re-assessment of E-S-Qual and E-RecS-Qual in a pure service setting," Journal of Business Research, Elsevier, vol. 63(3), pages 232-240, March.
    4. Huang, Rong & Sarigöllü, Emine, 2008. "Assessing satisfaction with core and secondary attributes," Journal of Business Research, Elsevier, vol. 61(9), pages 942-949, September.
    5. Lichtenstein, Donald R & Netemeyer, Richard G & Burton, Scot, 1995. "Assessing the Domain Specificity of Deal Proneness: A Field Study," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 22(3), pages 314-326, December.
    6. Ping, Robert Jr., 2004. "On assuring valid measures for theoretical models using survey data," Journal of Business Research, Elsevier, vol. 57(2), pages 125-141, February.
    7. Steenkamp, Jan-Benedict E M & Baumgartner, Hans, 1998. "Assessing Measurement Invariance in Cross-National Consumer Research," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 25(1), pages 78-90, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Brush, Gregory J. & Soutar, Geoffrey N., 2022. "A Rasch analysis of service performance in a tourism context," Journal of Business Research, Elsevier, vol. 139(C), pages 338-353.
    2. Kuppelwieser, Volker G. & Sarstedt, Marko, 2014. "Exploring the influence of customers' time horizon perspectives on the satisfaction–loyalty link," Journal of Business Research, Elsevier, vol. 67(12), pages 2620-2627.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Bianchi, Constanza & Abu Saleh, Md., 2020. "Investigating SME importer–foreign supplier relationship trust and commitment," Journal of Business Research, Elsevier, vol. 119(C), pages 572-584.
    2. Diamantopoulos, Adamantios & Arslanagic-Kalajdzic, Maja & Moschik, Nicole, 2020. "Are consumers' minds or hearts guiding country of origin effects? Conditioning roles of need for cognition and need for affect," Journal of Business Research, Elsevier, vol. 108(C), pages 487-495.
    3. Riefler, Petra & Diamantopoulos, Adamantios, 2009. "Consumer cosmopolitanism: Review and replication of the CYMYC scale," Journal of Business Research, Elsevier, vol. 62(4), pages 407-419, April.
    4. Felício, J. Augusto & Martins Gonçalves, Helena & da Conceição Gonçalves, Vítor, 2013. "Social value and organizational performance in non-profit social organizations: Social entrepreneurship, leadership, and socioeconomic context effects," Journal of Business Research, Elsevier, vol. 66(10), pages 2139-2146.
    5. Sudbury-Riley, Lynn & Kohlbacher, Florian, 2016. "Ethically minded consumer behavior: Scale review, development, and validation," Journal of Business Research, Elsevier, vol. 69(8), pages 2697-2710.
    6. Kipnis, Eva & Demangeot, Catherine & Pullig, Chris & Broderick, Amanda J., 2019. "Consumer Multicultural Identity Affiliation: Reassessing identity segmentation in multicultural markets," Journal of Business Research, Elsevier, vol. 98(C), pages 126-141.
    7. Doris Morales-Solana & Irene Esteban-Millat & Alejandro Alegret Cotas, 2022. "Experiences in consumer flow in online supermarkets," Electronic Commerce Research, Springer, vol. 22(4), pages 1195-1226, December.
    8. Tsukasa Kato, 2021. "Measurement Invariance in the Center for Epidemiologic Studies-Depression (CES-D) Scale among English-Speaking Whites and Asians," IJERPH, MDPI, vol. 18(10), pages 1-10, May.
    9. Martins, José & Costa, Catarina & Oliveira, Tiago & Gonçalves, Ramiro & Branco, Frederico, 2019. "How smartphone advertising influences consumers' purchase intention," Journal of Business Research, Elsevier, vol. 94(C), pages 378-387.
    10. Janina Isabel Steinert & Lucie Dale Cluver & G. J. Melendez-Torres & Sebastian Vollmer, 2018. "One Size Fits All? The Validity of a Composite Poverty Index Across Urban and Rural Households in South Africa," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 136(1), pages 51-72, February.
    11. Yeung, Matthew C.H. & Ramasamy, Bala & Chen, Junsong & Paliwoda, Stan, 2013. "Customer satisfaction and consumer expenditure in selected European countries," International Journal of Research in Marketing, Elsevier, vol. 30(4), pages 406-416.
    12. Teresa Barros & Paula Rodrigues & Nelson Duarte & Xue-Feng Shao & F. V. Martins & H. Barandas-Karl & Xiao-Guang Yue, 2020. "The Impact of Brand Relationships on Corporate Brand Identity and Reputation—An Integrative Model," JRFM, MDPI, vol. 13(6), pages 1-21, June.
    13. Matanda, Margaret Jekanyika & Freeman, Susan, 2009. "Effect of perceived environmental uncertainty on exporter-importer inter-organisational relationships and export performance improvement," International Business Review, Elsevier, vol. 18(1), pages 89-107, February.
    14. Fritz, Wolfgang & Graf, Andrea & Hentze, Joachim & Möllenberg, Antje, 2003. "A replication study of the Chen/Starosta-Model of intercultural sensitivity in Germany and the USA," Working Papers 03/06, Technische Universität Braunschweig, Institute of Marketing.
    15. Scheible, Jana Anne & Fleischmann, Fenella, 2011. "Geschlechterunterschiede in islamischer Religiosität und Geschlechterrollenwerten: Ein Vergleich der Zusammenhänge am Beispiel der türkischen und marokkanischen zweiten Generation in Belgien," Discussion Papers, Research Unit: Migration, Integration, Transnationalization SP IV 2011-702, WZB Berlin Social Science Center.
    16. Jean, Ruey Jer “Bryan” & Kim, Daekwan & Bello, Daniel C., 2017. "Relationship-based product innovations: Evidence from the global supply chain," Journal of Business Research, Elsevier, vol. 80(C), pages 127-140.
    17. Bernard Dubois & Sandor Czellar & Gilles Laurent, 2005. "Consumer Segments Based on Attitudes Toward Luxury: Empirical Evidence from Twenty Countries," Marketing Letters, Springer, vol. 16(2), pages 115-128, April.
    18. Justina GineikienÄ—, 2013. "Consumer Nostalgia Literature Review And An Alternative Measurement Perspective," Organizations and Markets in Emerging Economies, Faculty of Economics, Vilnius University, vol. 4(2).
    19. Martijn G. de Jong & Jan-Benedict E. M. Steenkamp & Bernard P. Veldkamp, 2009. "A Model for the Construction of Country-Specific Yet Internationally Comparable Short-Form Marketing Scales," Marketing Science, INFORMS, vol. 28(4), pages 674-689, 07-08.
    20. Chandra Mahapatra, Subas & Bellamkonda, Raja Shekhar, 2023. "Higher expectations of passengers do really sense: Development and validation a multiple scale-FliQual for air transport service quality," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:66:y:2013:i:9:p:1292-1297. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.