Shopping well-being at the mall: Construct, antecedents, and consequences
AbstractThe study defines shopping well-being at the mall as a shopper's perceived impact of a shopping mall in contributing to satisfaction in important life domains resulting in a global judgment that the mall contributes significantly to one's overall quality of life. Particularly, the study puts forward six predictive factors of the retail mix as influencing shopping well-being: functionality, convenience, safety, leisure, atmospherics, and self-identification. Additionally, the study predicts that shopping well-being positively influences mall loyalty and positive word of mouth. A shopper survey conducted in two North-American shopping malls provides data testing several predictions of potential theoretical and managerial significances.
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Bibliographic InfoArticle provided by Elsevier in its journal Journal of Business Research.
Volume (Year): 66 (2013)
Issue (Month): 7 ()
Contact details of provider:
Web page: http://www.elsevier.com/locate/jbusres
Shopping mall; Shopping well-being; Mall functionality; Mall safety; Mall leisure; Mall atmospherics; Self-identification; Mall loyalty; Word-of-mouth communications;
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