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A comparison of reliability between telephone and web-based surveys

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  • Braunsberger, Karin
  • Wybenga, Hans
  • Gates, Roger

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  • Braunsberger, Karin & Wybenga, Hans & Gates, Roger, 2007. "A comparison of reliability between telephone and web-based surveys," Journal of Business Research, Elsevier, vol. 60(7), pages 758-764, July.
    • Handle: RePEc:eee:jbrese:v:60:y:2007:i:7:p:758-764
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    References listed on IDEAS

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    1. Chaudhuri, Anindya & Flamm, Kenneth S. & Horrigan, John, 0. "An analysis of the determinants of internet access," Telecommunications Policy, Elsevier, vol. 29(9-10), pages 731-755, October.
    2. A. Jolibert & P. Jourdan, 2005. "Marketing Research," Post-Print halshs-00095262, HAL.
    3. Yin Zhang, 2000. "Using the Internet for survey research: A case study," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 51(1), pages 57-68.
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    2. Magdalena Smyk & Joanna Tyrowicz & Lucas van der Velde, 2021. "A Cautionary Note on the Reliability of the Online Survey Data: The Case of Wage Indicator," Sociological Methods & Research, , vol. 50(1), pages 429-464, February.
    3. Bo-Hyun Seong & Chang-Yu Hong, 2021. "Moderating Effect of Demographic Variables by Analyzing the Motivation and Satisfaction of Visitors to the Former Presidential Vacation Villa: Case Study of Cheongnam-Dae, South Korea," Societies, MDPI, vol. 11(3), pages 1-15, August.
    4. Hung, Kam & Law, Rob, 2011. "An overview of Internet-based surveys in hospitality and tourism journals," Tourism Management, Elsevier, vol. 32(4), pages 717-724.
    5. Cauane Blumenberg & Aluísio J. D. Barros, 2018. "Response rate differences between web and alternative data collection methods for public health research: a systematic review of the literature," International Journal of Public Health, Springer;Swiss School of Public Health (SSPH+), vol. 63(6), pages 765-773, July.
    6. Samuel L. Perry, 2014. "Conservative Christians and Support for Transracial Adoption as an Alternative to Abortion," Social Science Quarterly, Southwestern Social Science Association, vol. 95(2), pages 380-392, June.
    7. Verhagen, T., 2008. "Investigating the impact of C2C electronic marketplace quality on trust," Serie Research Memoranda 0008, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    8. Schoefer, Klaus & Wäppling, Anders & Heirati, Nima & Blut, Markus, 2019. "The moderating effect of cultural value orientations on behavioral responses to dissatisfactory service experiences," Journal of Retailing and Consumer Services, Elsevier, vol. 48(C), pages 247-256.
    9. Tachizawa, Elcio M. & Gimenez, Cristina, 2010. "Supply flexibility strategies in Spanish firms: Results from a survey," International Journal of Production Economics, Elsevier, vol. 124(1), pages 214-224, March.
    10. Nunkoo, Robin & Smith, Stephen L.J., 2013. "Political economy of tourism: Trust in government actors, political support, and their determinants," Tourism Management, Elsevier, vol. 36(C), pages 120-132.
    11. Raphaëlle Butori & Béatrice Parguel, 2010. "When students give biased responses to researchers: An exploration of traditional paper vs. computerized self-administration," Post-Print halshs-00636231, HAL.
    12. Bo-Hyun Seong & Chang-Yu Hong, 2022. "When It Comes to Screen Golf and Baseball, What Do Participants Think?," IJERPH, MDPI, vol. 19(20), pages 1-15, October.
    13. Smith, Scott M. & Roster, Catherine A. & Golden, Linda L. & Albaum, Gerald S., 2016. "A multi-group analysis of online survey respondent data quality: Comparing a regular USA consumer panel to MTurk samples," Journal of Business Research, Elsevier, vol. 69(8), pages 3139-3148.
    14. Daniel HOMOCIANU & Dinu AIRINEI, 2015. "Some Behavioral Considerations on the GPS4GEF Cloud-Based Generator of Evaluation Forms with Automatic Feedback and References to Interactive Support Content," Informatica Economica, Academy of Economic Studies - Bucharest, Romania, vol. 19(3), pages 19-31.
    15. Antonio Dottore & Suleiman K. Kassicieh, 2017. "Predicting Future Technopreneurs Among Inventors," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 14(03), pages 1-24, June.
    16. Suzanne M. Leland & Dustin C. Read & Michael Wittry, 2015. "Analyzing the Perceived Benefits of LEED-Certified and Energy Star–Certified Buildings in the Realm of Local Economic Development," Economic Development Quarterly, , vol. 29(4), pages 363-375, November.

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