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eTransQual: A transaction process-based approach for capturing service quality in online shopping

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Author Info
Bauer, Hans H.
Falk, Tomas
Hammerschmidt, Maik

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Abstract

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File URL: http://www.sciencedirect.com/science/article/B6V7S-4JW1265-3/2/ca7dde2703106d174152e5d46ac95110
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Publisher Info
Article provided by Elsevier in its journal Journal of Business Research.

Volume (Year): 59 (2006)
Issue (Month): 7 (July)
Pages: 866-875
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Handle: RePEc:eee:jbrese:v:59:y:2006:i:7:p:866-875

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  1. Franz Hackl & Bernhard Weiss & Rudolf Winter-Ebmer, 2009. "Tuning an Online Shop: Consumer Reactions to E-tailers' Service Quality," Economics working papers 2009-05, Department of Economics, Johannes Kepler University Linz, Austria. [Downloadable!]
  2. Sergio Román & Pedro Cuestas, 2008. "The Perceptions of Consumers Regarding Online Retailers’ Ethics and Their Relationship with Consumers’ General Internet Expertise and Word of Mouth: A Preliminary Analysis," Journal of Business Ethics, Springer, vol. 83(4), pages 641-656, December. [Downloadable!] (restricted)
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This page was last updated on 2009-12-3.

This information is provided to you by IDEAS at the Department of Economics, College of Liberal Arts and Sciences, University of Connecticut using RePEc data on a server sponsored by the Society for Economic Dynamics.