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Social capital, customer service orientation and creativity in retail stores

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  • Merlo, Omar
  • Bell, Simon J.
  • Menguc, Bulent
  • Whitwell, Gregory J.

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  • Merlo, Omar & Bell, Simon J. & Menguc, Bulent & Whitwell, Gregory J., 2006. "Social capital, customer service orientation and creativity in retail stores," Journal of Business Research, Elsevier, vol. 59(12), pages 1214-1221, November.
    • Handle: RePEc:eee:jbrese:v:59:y:2006:i:12:p:1214-1221
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    References listed on IDEAS

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    7. Shalley, Christina E. & Perry-Smith, Jill E., 2001. "Effects of Social-Psychological Factors on Creative Performance: The Role of Informational and Controlling Expected Evaluation and Modeling Experience," Organizational Behavior and Human Decision Processes, Elsevier, vol. 84(1), pages 1-22, January.
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    Cited by:

    1. Fabien Eymas & Faouzi Bensebaa, 2021. "Competitive strategies of small independent retailers," Post-Print hal-03960130, HAL.
    2. Sasmita Palo & Linu Charles, 2015. "Investigating Factors Affecting Knowledge Sharing Intention of Salespeople," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 40(3-4), pages 302-324, August.
    3. Yong Yang & Fan Yang & Jingzhu Cao & Bo Feng, 2020. "The Multilevel Mechanism of Multifoci Service Orientation on Emotional Labor: Based on the Chinese Hospitality Industry," IJERPH, MDPI, vol. 17(12), pages 1-21, June.
    4. Christopher Boudreaux & George Clarke & Anand Jha, 2021. "Social capital and small business productivity: The mediating roles of financing and customer relationships," Papers 2104.12004, arXiv.org.
    5. Dave Bouckenooghe & Asma Zafar & Usman Raja, 2015. "How Ethical Leadership Shapes Employees’ Job Performance: The Mediating Roles of Goal Congruence and Psychological Capital," Journal of Business Ethics, Springer, vol. 129(2), pages 251-264, June.
    6. Chuang, Chih-Hsun & Chen, Shyh-jer & Chuang, Ching-Wen, 2013. "Human resource management practices and organizational social capital: The role of industrial characteristics," Journal of Business Research, Elsevier, vol. 66(5), pages 678-687.
    7. Wang, Jing & Hu, Michael Y. & Shanker, Murali, 2012. "Human agency, social networks, and FOSS project success," Journal of Business Research, Elsevier, vol. 65(7), pages 977-984.
    8. Christopher Boudreaux & George Clarke & Anand Jha, 2022. "Social capital and small informal business productivity: the mediating roles of financing and customer relationships," Small Business Economics, Springer, vol. 59(3), pages 955-976, October.
    9. Mask, Rickey & Works, Richard, 2018. "How Social Capital, Supply Chain Integration, and Customer Loyalty Affect Performance," MPRA Paper 91332, University Library of Munich, Germany.
    10. Tajeddini, Kayhan & Elg, Ulf & Trueman, Myfanwy, 2013. "Efficiency and effectiveness of small retailers: The role of customer and entrepreneurial orientation," Journal of Retailing and Consumer Services, Elsevier, vol. 20(5), pages 453-462.
    11. Lee, Ruby P. & Naylor, Gillian & Chen, Qimei, 2011. "Linking customer resources to firm success: The role of marketing program implementation," Journal of Business Research, Elsevier, vol. 64(4), pages 394-400, April.
    12. Ellinger, Alexander E. & Bas, Ayse Banu Elmadag & Ellinger, Andrea D. & Wang, Yu-Lin & Bachrach, Daniel G., 2011. "Measurement of organizational investments in social capital: The service employee perspective," Journal of Business Research, Elsevier, vol. 64(6), pages 572-578, June.
    13. Fabien Eymas & Faouzi Bensebaa, 2021. "Competitive strategies of small independent retailers," Post-Print hal-03179166, HAL.
    14. Sang-Won Seo & Hyeon-Cheol Kim & Zong-Yi Zhu & Jung-Tak Lee, 2020. "What Makes Hotel Chefs in Korea Interact with SNS Community at Work? Modeling the Interplay between Social Capital and Job Satisfaction by the Level of Customer Orientation," IJERPH, MDPI, vol. 17(19), pages 1-16, September.
    15. Rego, Arménio & Sousa, Filipa & Marques, Carla & Pina e Cunha, Miguel, 2014. "Hope and positive affect mediating the authentic leadership and creativity relationship," Journal of Business Research, Elsevier, vol. 67(2), pages 200-210.
    16. Shukla, Paurav & Singh, Jaywant & Wang, Weisha, 2022. "The influence of creative packaging design on customer motivation to process and purchase decisions," Journal of Business Research, Elsevier, vol. 147(C), pages 338-347.
    17. Briggs, Elten & Deretti, Sandro & Kato, Heitor Takashi, 2020. "Linking organizational service orientation to retailer profitability: Insights from the service-profit chain," Journal of Business Research, Elsevier, vol. 107(C), pages 271-278.
    18. Morven G. McEachern & Gary Warnaby & Caroline Moraes, 2021. "The Role of Community-Led Food Retailers in Enabling Urban Resilience," Sustainability, MDPI, vol. 13(14), pages 1-17, July.
    19. Fabien Eymas & Faouzi Bensebaa, 2021. "Small independant retailers: from avoidance to competitive indifference? [Petits distributeurs indépendants : de l’évitement à l’indifférence concurrentielle ?]," Post-Print hal-03960110, HAL.
    20. Ellinger, Alexander E. & Musgrove, Carolyn (Casey) Findley & Ellinger, Andrea D. & Bachrach, Daniel G. & Elmadağ Baş, Ayşe Banu & Wang, Yu-Lin, 2013. "Influences of organizational investments in social capital on service employee commitment and performance," Journal of Business Research, Elsevier, vol. 66(8), pages 1124-1133.
    21. Saputro Adita Bagus & Kurniawan Ignatius Soni, 2020. "Demographic Characteristics and Psychological Empowerment on Service Orientation: A Study in Yogyakarta, Indonesia," HOLISTICA – Journal of Business and Public Administration, Sciendo, vol. 11(2), pages 63-73, August.
    22. Ta-Wei Tang & Michael Wang & Ya-Yun Tang, 2015. "Developing service innovation capability in the hotel industry," Service Business, Springer;Pan-Pacific Business Association, vol. 9(1), pages 97-113, March.

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