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Perceived retail crowding and shopping satisfaction: the role of shopping values

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  • Eroglu, Sevgin A.
  • Machleit, Karen
  • Barr, Terri Feldman
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    File URL: http://www.sciencedirect.com/science/article/B6V7S-4C7VXV7-2/2/678b4f1c5710bdeff87b482e12232409
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    Bibliographic Info

    Article provided by Elsevier in its journal Journal of Business Research.

    Volume (Year): 58 (2005)
    Issue (Month): 8 (August)
    Pages: 1146-1153

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    Handle: RePEc:eee:jbrese:v:58:y:2005:i:8:p:1146-1153

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    Web page: http://www.elsevier.com/locate/jbusres

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    1. Hui, Michael K & Bateson, John E G, 1991. " Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience," Journal of Consumer Research, University of Chicago Press, vol. 18(2), pages 174-84, September.
    2. Babin, Barry J & Darden, William R & Griffin, Mitch, 1994. " Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value," Journal of Consumer Research, University of Chicago Press, vol. 20(4), pages 644-56, March.
    3. Oliver, Richard L, 1993. " Cognitive, Affective, and Attribute BAses of the Satisfaction Response," Journal of Consumer Research, University of Chicago Press, vol. 20(3), pages 418-30, December.
    4. Machleit, Karen A. & Eroglu, Sevgin A., 2000. "Describing and Measuring Emotional Response to Shopping Experience," Journal of Business Research, Elsevier, vol. 49(2), pages 101-111, August.
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    Cited by:
    1. Uhrich, Sebastian & Tombs, Alastair, 2014. "Retail customers' self-awareness: The deindividuation effects of others," Journal of Business Research, Elsevier, vol. 67(7), pages 1439-1446.
    2. Pierre Volle & Ahmed Anis Charfi, 2011. "Valeur perçue et comportements en ligne en état d'immersion : le rôle modérateur de l'implication et de l'expertise," Post-Print halshs-00638649, HAL.
    3. Kim, Youn-Kyung & Lee, Min-Young & Park, Soo-Hee, 2014. "Shopping value orientation: Conceptualization and measurement," Journal of Business Research, Elsevier, vol. 67(1), pages 2884-2890.
    4. Volle, Pierre & Charfi, Ahmed Anis, 2011. "Valeur perçue et comportements en ligne en état d'immersion: le rôle modérateur de l'implication et de l'expertise," Economics Papers from University Paris Dauphine 123456789/6813, Paris Dauphine University.
    5. Pan, Yue & Siemens, Jennifer Christie, 2011. "The differential effects of retail density: An investigation of goods versus service settings," Journal of Business Research, Elsevier, vol. 64(2), pages 105-112, February.

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