The effects of appropriateness of service contact personnel dress on customer expectations of service quality and purchase intention: The moderating influences of involvement and gender
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Bibliographic InfoArticle provided by Elsevier in its journal Journal of Business Research.
Volume (Year): 57 (2004)
Issue (Month): 10 (October)
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Web page: http://www.elsevier.com/locate/jbusres
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- Montoya, Detra Y. & Briggs, Elten, 2013. "Shared ethnicity effects on service encounters: A study across three U.S. subcultures," Journal of Business Research, Elsevier, vol. 66(3), pages 314-320.
- Yen-Cheng Chen & Tung-Han Yu & Pei-Ling Tsui & Ching-Sung Lee, 2014. "A fuzzy AHP approach to construct international hotel spa atmosphere evaluation model," Quality & Quantity: International Journal of Methodology, Springer, vol. 48(2), pages 645-657, March.
- Rundle-Thiele, Sharyn & Paladino, Angela & Apostol Jr., Sergio Antonio G., 2008. "Lessons learned from renewable electricity marketing attempts: A case study," Business Horizons, Elsevier, vol. 51(3), pages 181-190.
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