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Assessment of the Three-Column Format SERVQUAL: An Experimental Approach

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Author Info
Caruana, Albert
Ewing, Michael T.
Ramaseshan, B.
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File URL: http://www.sciencedirect.com/science/article/B6V7S-40FGB7D-5/2/89a8e08b29ea3ec9af37fab4525f90e9
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Article provided by Elsevier in its journal Journal of Business Research.

Volume (Year): 49 (2000)
Issue (Month): 1 (July)
Pages: 57-65
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Handle: RePEc:eee:jbrese:v:49:y:2000:i:1:p:57-65

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Web page: http://www.elsevier.com/locate/jbusres

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  1. D. Vandaele & P. Gemmel, 2004. "Development of a measurement scale for business-to-business service quality: assessment in the facility services sector," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 04/259, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]
  2. Semeijn,Janjaap & Pauwels,Piet & Riel,Allard C.R.,van, 2003. "Online Travel Service Quality: The Importance of Pre-Transaction Services," Research Memoranda 050, Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization. [Downloadable!]
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This page was last updated on 2009-12-3.

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