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Service encounters and service relationships: Implications for research

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Author Info
Czepiel, John A.
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File URL: http://www.sciencedirect.com/science/article/B6V7S-460P4XW-1Y/2/ecb5ac0c82bf5932393ad5a374ac8551
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Article provided by Elsevier in its journal Journal of Business Research.

Volume (Year): 20 (1990)
Issue (Month): 1 (January)
Pages: 13-21
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Handle: RePEc:eee:jbrese:v:20:y:1990:i:1:p:13-21

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  1. Henri Isaac, 1998. "Les normes de qualité dans les services professionnels : une lecture des pratiques à travers la théorie des conventions," Post-Print halshs-00156589_v1, HAL. [Downloadable!]
    Other versions:
  2. Longinos Marin & Salvador Ruiz, 2007. "“I Need You Too!â€\x9D Corporate Identity Attractiveness for Consumers and The Role of Social Responsibility," Journal of Business Ethics, Springer, vol. 71(3), pages 245-260, March. [Downloadable!] (restricted)
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