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Antecedents to Customer Involvement in Product Development:: Comparing US and Chinese Firms

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  • Lin, Xiaohua
  • Germain, Richard

Abstract

The study examines the effects of environmental context (technological turbulence), industrial context (production technology routineness and product complexity), and organizational structure (formalization and decentralization) on customer involvement in product development and compares US and Chinese State-owned enterprise (SOE) manufacturers. The results show that customer involvement in product development is positively predicted by product complexity and formalization, and inversely predicted by decentralization. The results also show that the effect of formalization is stronger in China. These findings have implications for implementing customer orientation in manufacturing firms and for Chinese SOEs in transition toward market-driven economic entities.

Suggested Citation

  • Lin, Xiaohua & Germain, Richard, 2004. "Antecedents to Customer Involvement in Product Development:: Comparing US and Chinese Firms," European Management Journal, Elsevier, vol. 22(2), pages 244-255, April.
    • Handle: RePEc:eee:eurman:v:22:y:2004:i:2:p:244-255
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    Citations

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    Cited by:

    1. Robb, David J. & Xie, Bin & Arthanari, Tiru, 2008. "Supply chain and operations practice and performance in Chinese furniture manufacturing," International Journal of Production Economics, Elsevier, vol. 112(2), pages 683-699, April.
    2. Yunhui Zhao & Ningshuo Zhang & Taiwen Feng & Chuanli Zhao & Jianming Zhang, 2020. "The green spillover effect of green customer integration: Does internal integration matter?," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(1), pages 325-338, January.
    3. Vilma Vuori & Jukka Vesalainen & Nina Helander, 2018. "SMEs as Extended Enterprises: A 360-Degree Model for Profiling SMEs Stakeholder Involvement in R&D," Journal of Enterprising Culture (JEC), World Scientific Publishing Co. Pte. Ltd., vol. 26(03), pages 225-250, September.
    4. Jose García-Quevedo & Francisco Mas-Verdú & Gabriele Pellegrino, 2017. "What firms don’t know can hurt them: Overcoming a lack of information on technology," Working Papers 2017/19, Institut d'Economia de Barcelona (IEB).
    5. Chen, Jiawen & Liu, Linlin, 2020. "Customer participation, and green product innovation in SMEs: The mediating role of opportunity recognition and exploitation," Journal of Business Research, Elsevier, vol. 119(C), pages 151-162.
    6. Hong, Paul & Doll, William J. & Revilla, Elena & Nahm, Abraham Y., 2011. "Knowledge sharing and strategic fit in integrated product development proejcts: An empirical study," International Journal of Production Economics, Elsevier, vol. 132(2), pages 186-196, August.
    7. María Leticia Santos-Vijande & José Ángel López-Sánchez & John Rudd, 2016. "Frontline employees’ collaboration in industrial service innovation: routes of co-creation’s effects on new service performance," Journal of the Academy of Marketing Science, Springer, vol. 44(3), pages 350-375, May.
    8. Ljiljana Božić & Pierre Mohnen, 2016. "Determinants of Innovation in Croatian SMEs – Comparison of Service and Manufacturing Firms," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 28(1), pages 7-27.
    9. Mihalis Giannakis & Rameshwar Dubey & Shishi Yan & Konstantina Spanaki & Thanos Papadopoulos, 2022. "Social media and sensemaking patterns in new product development: demystifying the customer sentiment," Annals of Operations Research, Springer, vol. 308(1), pages 145-175, January.

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