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Sources, Signs and Signalling for Fast Trust Creation in Organisational Relationships

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  • Perks, Helen
  • Halliday, Sue Vaux

Abstract

This paper investigates the evolution of trust in long-term inter-organisational relationships. It begins with a conceptualisation of the nature of trust in different forms of inter-organisational relationships. The paper moves on to present findings from contrasting and complementary empirical research which explores how trust develops in the particular case of strategic alliances. In this context, it is found that accelerated trust development is frequently necessary in order to quickly transfer resources and achieve value from the relationship. A longitudinal perspective is adopted which articulates and interprets changes in sources and signals of trust over time. The findings show how diverse and dynamic trust signalling mechanisms play a critical role in the evolutionary trust creation process.

Suggested Citation

  • Perks, Helen & Halliday, Sue Vaux, 2003. "Sources, Signs and Signalling for Fast Trust Creation in Organisational Relationships," European Management Journal, Elsevier, vol. 21(3), pages 338-350, June.
    • Handle: RePEc:eee:eurman:v:21:y:2003:i:3:p:338-350
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    Citations

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    Cited by:

    1. Derek Walker & Beverley Lloyd-Walker, 2016. "Understanding Collaboration in Integrated Forms of Project Delivery by Taking a Risk-Uncertainty Based Perspective," Administrative Sciences, MDPI, vol. 6(3), pages 1-17, August.
    2. Situmeang, Frederik B.I. & Leenders, Mark A.A.M. & Wijnberg, Nachoem M., 2014. "History matters: The impact of reviews and sales of earlier versions of a product on consumer and expert reviews of new editions," European Management Journal, Elsevier, vol. 32(1), pages 73-83.
    3. Wohlgemuth, Veit & Wenzel, Matthias & Berger, Elisabeth S.C. & Eisend, Martin, 2019. "Dynamic capabilities and employee participation: The role of trust and informal control," European Management Journal, Elsevier, vol. 37(6), pages 760-771.
    4. Kroeger, Frens, 2015. "The development, escalation and collapse of system trust: From the financial crisis to society at large," European Management Journal, Elsevier, vol. 33(6), pages 431-437.
    5. Bo-Chiuan Su & Li-Wei Wu & Ying-Chi Yen, 2021. "Antecedents and Consequences of Trust and Loyalty in Physical Banks Affecting Mobile Payments," Sustainability, MDPI, vol. 13(22), pages 1-27, November.
    6. Sambasivan, Murali & Siew-Phaik, Loke & Abidin Mohamed, Zainal & Choy Leong, Yee, 2013. "Factors influencing strategic alliance outcomes in a manufacturing supply chain: Role of alliance motives, interdependence, asset specificity and relational capital," International Journal of Production Economics, Elsevier, vol. 141(1), pages 339-351.

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